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5951 W Oaks Blvd, Rocklin, CA, 95765, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
We had a great experience working with Michelle. She was flexible, professional and courteous. My wife and I were in a bind trying to find a storage facility near our temporary home and Michelle came through big-time. We are very happy with the cleanliness and location of this facility. We feel confident in their security and in their management team. I highly suggest working with Michelle as she will help resolve your issues in a fast and thorough manner. She was fun to work with as well. Great place and wonderful te... read more
Great customer service! Felt very safe and the property is extremely clean! Michelle and Cade were beyond helpful and knowledgeable and made me feel very comfortable. Highly recommend!!!
We needed some "extra space!" to declutter our house in preparation for sale. It was the closest to our house and the prices were comparable to others nearby online. Justin was so friendly and helpful helping us find a good open unit and getting everything set up. It is also very secure and clean. Would recommend to anyone who needs storage!
We are using Extra Space Storage in preparation for a move and it's a real pleasure. The staff is very friendly and helped us with everything we needed. It is very clean and safe and we feel our stuff is well taken care of. I highly recommend this storage facility.
Extra Space Storage is super clean, and the staff is very knowledgeable and friendly. I called the number to an offsite office who set up my initial meeting and reserved a unit for me - very friendly and helpful. Then, at the facility, I met Justin, who was a very nice young man who answered all of my questions and even gave me some helpful hints (take a photo of the access code on my smart phone - GREAT HELP!), etc. Dave the manage, is also very friendly. I feel safe, and feel that my stuff is in good hands. I high... read more
Bait and switch. 73% increase notice after I get moved in. Con artist. They say they review market conditions for price adjustments but they do this to all customers so this is a lie. Will seek legal remedy.
Business response:
We are concerned to hear about your pricing experience, Tim. Don't hesitate to contact us at (916) 632-8585 to discuss your concerns directly.
Don't waist your time renting from an Extra Space Storage. They reel you in with a low rate and then hit you with a huge increase 4 months later and then again 4 months after that. Horrible and unfair business practice.
Business response:
We apologize for falling short with unfair rate increases. Please contact us at (916) 632-8585 to discuss your concerns.
Rented 2 storage units from this place totaling over $800 a month and paid 3 months in advance. Was late one month and we wanted to combine the two units to lower the cost but they would not let us in unless we paid the $800 plus another $400 so we had to wait another week for payday and when we returned they changed it to $1600. So another week later they added another $400 and this is what they did until it went to auction two months later! I will never rent anything from this place they suck your hard earned cash then tak... read more
Business response:
We appreciate you leaving a review, Keith. We're sorry to hear you're unsatisfied with your experience at Extra Space Storage. If you'd like to share additional details with our team, please don't hesitate to reach out to us at (916) 632-8585.
BEWARE OF STEVES NICE GUY IM YOUR FRIEND BULLSHIT! He acts like this charismatic nice guy but I feel he uses this nice guy stuff to "hoodwink" you into higher costs. Make sure you get a signed copy of your contract before you electronically sign on their computer. He makes you do this, ave you can't see the costs on the signing page on the computer screen! I rented a 10x10 for a good rate and then after a month they doubled the rate to $270 and I found I could rent a 10x20 in Rocklin at Rocklin Del Rio storage. I told Steve... read more
Business response:
Mike, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience with Steve did not reflect that. We value your comments and will use them to make improvements in the future. Don't hesitate to reach out at 888-STORAGE if you need anything!
Extra Space Storage has a 4.8 star rating with 967 reviews.
Extra Space Storage is open now. It will close at 10:00 p.m.