Extra Space Storage

4.8

Self Storage
Rocklin, CA

About this business

Consumer Services Self Storage

Location details

5951 W Oaks Blvd, Rocklin, CA, 95765, United States

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Weekday	Schedule	Status
Mon	06:00 a.m. to 10:00 p.m.
Tue	06:00 a.m. to 10:00 p.m.
Wed	06:00 a.m. to 10:00 p.m.
Thu	06:00 a.m. to 10:00 p.m.
Fri	06:00 a.m. to 10:00 p.m.
Sat	06:00 a.m. to 10:00 p.m.
Sun	06:00 a.m. to 10:00 p.m.

4.8921 reviews

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Melinda C.

4 years ago

We rented a unit on 12/31/20 @$240 a month plus insurance so $251 a month for a 10X15 drive up outside unit. We just received in the mail that based on an analysis of the market the price was being increased by 20% and our new payment will now be $299. a month. When I spoke with Steve the manager he basically said he would try and submit a request to corporate and to give him 48 hours. Less than 3 hours later he called back to say he would take $30 off our next months fee but that is all he could do. I have done some market ... read more

Business response:

Hi Melinda, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.

EM T.

4 years ago

Reserved a unit online Saturday night. Per the emailed confirmation instructions, including confirmation number, that arrived immediately telling me to wait until the facility called and then they would send me a link to complete the lease, tell me what documents would be required etc. I did exactly that, as they were closed on Sunday, though I called Saturday night in case someone was there, and again Sunday to leave a message. Heck, I even got an email on Sunday confirming my confirmation and reminding me of my move in dat... read more

Business response:

Thanks for taking the time to leave us a review, EM. We appreciate your feedback and want you to know that we will review it internally so that we can improve. We are sorry to hear that we lost your business. If there is anything we can do for you. Please let us know at 888-storage.

Trevor R.

5 years ago

I stopped by this business this morning to quickly run in and grab a price sheet then be on my way; should have taken less then a minuite. When I pulled into the parking lot I noticed an older gentleman (I'm assuming the owner since the only other car in the parking lot was a newer Audi) get up look right at me through the window. He then went over to the door, I was assuming to unlock it. I put my mask on, got out of the car, went up to the door and attempted to open it only to find that the gentleman had locked the door an... read more

Business response:

Hi Trevor, we're sorry to hear you had a negative experience with us. We appreciate you taking the time to share your experience and we value your feedback. We will be sure to review your concerns internally so we can work to improve in the future. Thank you for taking the time to leave us a review.

Mark S.

6 years ago

Space rent doubles after 4 months renting there, with no notification rent increased from $160.05 to $285.00 for a outside access 10×15 unit, thats insane ! So if you rent from these rip off people in 4 months expect a crazy rent hike!

Business response:

Mark, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at (916) 297-1461.

Kristi B.

7 years ago

I've been a customer for over 6 months and I recently saw that they were offering a lower monthly rate for the same unit I have. I pay $282 and the current rate is $219. I called and spoke to the manager and asked if she could adjust my monthly payment to the price they are now offering. She said they won't do that. Not a good way to keep customers happy.