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Extra Space Storage
- Self Storage
- Phoenix, AZ
About this business
Location details
4028 N 7th St, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Sadly, this storage facility would get 5 stars, since I like the facility, management, and staff; but can't do it in good conscious since there exists the ongoing propensity to raise the monthly storage fee every several months or so. It happened the first time shortly after I moved my items in-I believe the rule is after 6 months-then again some months later; causing me to reevaluate my unit and downsize to a smaller unit. I cut my rate in half; however, within 6 month after that, there was another "hike" in my rate by $10 ... read more
Worst storage you can use they are taking stuff out of units I purchased online unit with stuff it was missing most of the stuff that shows in picture I don't recommend anyone to buy auction unit from them.
My rental rate doubled after 3 months. That seems predatory. My locker was infested by rats. They chewed through a plastic container leaving clothes that were shredded and ruined. I discovered a dead one in the container and as you can imagine the smell was atrocious. It took a long while before I could eliminate that odor. There were rat droppings and shredded material throughout the locker. The staff seemed helpful and friendly. Indication is management is aware of the rat problem but it remains unresolved. I went... read more
If you want to find dead rats in your stuff when you leave and have management not compensate you at all. Rates increase every month with out consent at the end i was pay $200 a mon to store dead rats.
Business response:
Please accept our apologies for the experience you had. Your feedback is important to us.
BEWARE OF THE EXTRA SPACE STORAGE LOCATION ON 7TH ST and INDIAN SCHOOL. THEY ARE INFESTED WITH RATS!! BEFORE YOU RENT ASK ABOUT THEIR RAT INFESTATION!! I have pictures and videos of the savage the rats did to my things and the storage would not accept responsibility!!! They doubled my rent after only a few months so I went to move my things out of the unit and there was an EXPLOSION of rat droppings and mess throughout the entire unit. As I unpacked the boxes, when I got to the middle of the unit I saw a huge 3 to 4 i... read more
Business response:
Hi Eani, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (602) 279-6423.
I hate to do this and even to take the time to write a review, but I do it to save others from this experience. This company/location is one of the many storage businesses that offer promotional deals and a "month to month" no-commitment policy to deceive potential customers. They offer a rate but reserve the right to increase their rates based on "market changes and cost of living." The pictures I include in this review are screenshots I took on 4/2/2023 from the promotional offers posted online. I have a 5 x 10 unit, and ... read more
Business response:
We're sorry to hear this, Claudia. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Horrible location they dirtied my couch and mattress. I only signed up for a single month then i move out and they charge me for the second month! meanwhile I'm waiting on their insurance that they FORCE you to pay for and they don't cover anything. Trash place dusty obviously don't care about their clients and it's tons of sketchy people around the area as well. Spoke to the girl at the office about the extra payments and she's like oh well it's going to be $11 for the extra days like??? Awful.
Business response:
Hi Alex, thank you for the review and for sharing your feedback and experience with us. We are so sorry to hear that your items were damaged. We want to help and we would like to look into this matter further. Would you please give us a call at 888-storage so we can further assist and provide a solution? We want to make sure you are getting the assistance and customer service that you deserve. We look forward to hearing from you, Alex.
Echo the 1-star reviews from others here. This place is cramped, dirty, hot inside (swamp coolers don't keep up), and expensive. Increases in rent happen without notice. There is no restroom available outside of office hours. I just moved out and all of my possessions were covered in a thick layer of dirt. Moved to the new Life Storage on 16th st and Osborn and HIGHLY recommend it as an alternative to this dump--super clean, temperature is VERY cool inside, loading area is huge and access is through motion activated double... read more
Business response:
Hi Dennis, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
A word to the wise should be sufficient. These people are a bunch of bloodsucker$. They increase your rent quite frequently. First increase came just a few weeks after I rented the unit. There have been several increases since then occurring two or three times a year and they give you very short notice. On several occasions, no advance notice has been given. This is my last month with them. I'm moving to StorQuest just a half block away on north 7th street & Indian School Road. I've been paying just shy of $100 a month for ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,108 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.