Extra Space Storage

Pistol C. 

on Yelp

6 years ago

I highly recommend Extra Space Storage. This Facility located on Frazee Road in San Diego, great Customer service, they are helpful, courteous. The facility is very secure and clean. Freeway access. The pricing is very competitive... Customer support and customer service is their number one goal... 

Jeff P. 

on Yelp

7 years ago

Have had no issues with current let alone past owners. Phillip had always been very communicative with me on any issues that could arise. He's been professional, courteous and all around a good guy. He runs a tight ship and tries to accommodate when life throws those curveballs. Would definitely suggest this place to family and friends. Keep up the good work Phillip! 

Bret F. 

on Yelp

a year ago

This place is ridiculous. After 20 minutes on the phone with the 800 number and I spent another 10 minutes with the local person that called me. I show up here and the storage unit is down a stairwell and through a door and I have a mattress and bedframe and everything with me with nobody to help me unload it. Unbelievable. 

Mike S. 

on Yelp

a year ago

BAIT & SWITCH RATE CHANGE BEWARE... I had leased a unit at Extra Space Storage the second half of 2023 and after 3 or 4 months my rate instantly increased 74% with absolutely not forewarning. The Rep at this Extra Space Storage branch @ 1560 Frazee Rd San Diego, CA 92108 claims a notification letter was mailed to me, but I did not receive a thing from them. This type of behavior is completely unethical, and this is what you can expect if/when you sign up for a unit with Extra Space Storage. Had I known my rate would almost... read more

Dan M. 

on Yelp

2 years ago

I've only been there 3 months and they raised my rates WITHOUT notice $58. From $115 to $173. I was aware there would be a rate increase, but was told it's usually after the first six months and was unaware it would be a 50% rate increase. What an absolute rip off and scam. Find somewhere else. 

Ashley H. 

on Yelp

3 years ago

I wish I'd done more research into storage facilities before renting one here, but I was in a time crunch and needed one immediately. The first month is free which is nice. The hills are super awkward, and if someone is parked just a few inches too far away from a building then there's no possible way for another car to pass. This place is also super overpriced, $184/month for a non-temp controlled 5x10 in a building that is less than secure. The only thing stopping anyone from the outside from your belongings is the little... read more

linda m. 

on Yelp

4 years ago

This place has zero security. Their main gate at the bottom of the hill is left open during all business hours, even though I was told it was supposed to be locked, so all the homeless people who live in the area can come and go as they please. The outdoor security camera by the door of my unit was not working when my space was broken into and all the contents were stolen, so they couldn't get any footage of the thief. The doors to the individual buildings are not locked, so anyone can walk in, and there are no cameras onc... read more

Todd M. 

on Yelp

4 years ago

terrible security and customer service. 3 break-ins a week and they will not notify anyone about it. they will to sweep it under the rug and hide their problems from you. 

Bree F. 

on Yelp

6 years ago

used this place for storage and eventually i no longer needed it. i went in to speak to someone, his name was phillip, and i was there for 45-60 minutes while he was arguing with another customer. i was eventually helped and he said to give them 10 days notice before my next payment is due because i no longer needed the space. i had already moved out of the space and they called me 4-5 days after my payment due date saying that i'm late on my payment and owed late fees. i told them i had already given my notice and had moved... read more