Extra Space Storage

4.8

Self Storage
Wilmington, CA

About this business

Consumer Services Self Storage

Location details

1251 W Pacific Coast Hwy, Wilmington, CA, 90744, United States

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Weekday	Schedule	Status
Mon	06:00 a.m. to 8:00 p.m.
Tue	06:00 a.m. to 8:00 p.m.
Wed	06:00 a.m. to 8:00 p.m.
Thu	06:00 a.m. to 8:00 p.m.
Fri	06:00 a.m. to 8:00 p.m.
Sat	06:00 a.m. to 8:00 p.m.
Sun	06:00 a.m. to 8:00 p.m.

4.81,403 reviews

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Mildre Q.

7 years ago

NOT COOL! I received an email stating that another person was the main contact and I was the alternative. That was at 12:43pm. By 1:09pm, another email stated to sign to confirm the changes. So, I call the Extra Space Storage Customer service line and I ask them what's going on? The rep informs me that I am not the primary and I am not able to make changes, unless I go in there with the primary contact with ID's. I told her, well how did they make changes if I wasn't physically present? She said, good question. She provided ... read more

Chris W.

9 years ago

Just got a message from someone who read my review who is having the same issue. They are all crooks, I tried to reach out to the CEO and other members of the board to no avail, not even an apology.

Livingin S.

10 years ago

ABSOLUTELY THE WORST!!! You get what you pay for & the rental price is very low...so is the the computer service and apparently the employees who run it. Every other month the computer system or the employees screw up and the auto pay doesn't work and they expect us to come down there & pay it in person. If the rent wasn't so cheap we would remove our stuff. As soon as we have a bigger place we will!

Business response:

We are sorry to hear this, Sierra. Customer service is very important to us, so we will make sure to pass your feedback along to our team. We also advise you to discuss the auto-pay issue with your facility manager.