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Extra Space Storage
- Self Storage
- Wilmington, CA
About this business
Location details
1251 W Pacific Coast Hwy, Wilmington, CA, 90744, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
You guys need more than 1 person working at your facility, went there 3x today& it was more than 3 people ahead of me, with 1 of your employees working, left came back the 4th time&2people ahead of me. So I think you need more employees
Erik &' ester , were very kind the service was good . Made me feel like my things will be safe . 100% recommend
My husband and I were searching for a small storage asap and went to a couple other storages and the prices were too high for us. We went to Extra Space Storage on Main St. in Carson but they didn't have any smaller storages available so the employee referred us to their other location on PCH. Rosie Manning the Assistant Manager provided excellent customer service to us. She was very polite and showed us the storage we would be renting out. She went over the policy agreement with us and explained everything we needed to know... read more
I came back to say I finally was compensated for the loss of my Electric Scooter and I'm glad that I was. If you're going to use this particular Storage, make sure you get Insurance even if you don't feel that you need it. It's best to be safe than sorry.
Business response:
Hi The, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (310) 518-2515?
Storage was broken into. They didn't tell me I had had their special lock before hand. I'll lost some very personal things that did not have any value to anyone but me heirlooms plus about $5000 worth of fees I can replace. I am 100% sure it's the employees there who are doing the stealing not the customers I recommend to not use this facility.
Business response:
We sincerely apologize for falling short of your expectations and for the distressing experience you've had. Your feedback is incredibly important to us, and we take such matters very seriously. We understand the personal and sentimental value of the items you've lost, and we want to address your concerns thoroughly. Please contact us directly at (310) 518-2515 so we can discuss this matter in detail, gather more information about the incident, and work towards finding a resolution. We are committed to investigating this sit... read more
Horrible customer service! Rules apply to only a select few. High prices. Will not use them again!! Awful horrible
Business response:
We apologize for the negative experience you had. Please feel free to reach out to us at (310) 518-2515 to discuss your concerns further.
Price increases so ridiculous it should be a joke and criminal. Manager basically told me too bad so sad it is what it is. Been here not even a year and I've had two rate increases in 12 months which is outlandish but hey the joys of month to month self storage I suppose. 2nd time using storage and this was a nightmare of an experience
Don't get a unit here. They're very nice when you sign up but when you need them you are stuck behind a gate and doorbell for 30 minutes to an hour. And this is early afternoon! I've attached a picture of what you'll be seeing as a tenant here. The doorbell!
Business response:
We appreciate you leaving a review, Kamran. We're sorry to hear you're unsatisfied with your experience at Extra Space Storage. If you'd like to share additional details with our team, please don't hesitate to reach out to us at (310) 518-2515.
Had my stuff here for two months, went by to pick up a few things from my unit and noticed rat feces all over my appliances and couch. Taking my stuff out as soon as possible. Waiting for the insurance company to get back to me but I doubt they will do anything about it just like the storage manager.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,403 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 8:00 p.m.