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Extra Space Storage
- Self Storage
- Wilmington, CA
About this business
Location details
1251 W Pacific Coast Hwy, Wilmington, CA, 90744, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
I had storage my stuff at different storage facilities before from shitty public storage and others but this one right here they make you feel welcome and make you feel like they are there for you . Dana is a great person always keeps in touch with you .her and the other workers are always there for you and to work with you and help you no matter what situation you are going through they will help you I highly recommend this storage facility to whom ever would like to storage their stuff because people like them is the reas... read more
Unfortunately, I never got my belongings out of this dump. Life happens, and sometimes you can't follow through on stuff like this. I had to grab a suit out of storage the other day for a funeral. What did I find when I arrived? More broken glass in my unit, the smell of piss, and mouse shit everywhere. If these jackasses had done what I requested months ago, this wouldn't be an issue. I asked them to put a door sweep on my unit because of the giant gap between the floor and the bottom of the door. Instead, I have an unsanit... read more
Business response:
Thank you for choosing Extra Space Storage, Matthew! We want to thank you for taking the time to provide your feedback. Your suggestions will be reviewed internally so we can work on improving your experience! Give us a call at (310) 518-2515 if you need anything in the meantime.
Unreliable, unsafe and unaccountable! No security, no supervision and no effort to resolve the ongoing issue and increase theft. Spare yourself the stress and go elsewhere. I seriously would not give any stars if I had the choice.
Business response:
Hi Liana, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (310) 518-2515?
VERY UNSAFE. This is the second time in about a month and a half that the whole place has been torn apart by thieves at night. Last time they hit our unit among dozens of others and stole our tools. Our unit door is still smashed in, they just half ass popped the dent outward and left it. There's still no security at the place. How many times in 3 months do half of your units need to get burglarized by a bunch of dudes in a big ass truck before you hire one security guard to just sit on his ass all night and call the cops if... read more
Business response:
Hi Eddie, we consider security our top priority and are very sorry to hear about your experience. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your business means a lot to us, so if you have any additional feedback, please don't hesitate to contact us at 888-STORAGE.
They just got ransack again. They must have no motion sensor or camera even worst there is no staff or staff is sleeping. Your items are not secured here.
Business response:
Hi Mikhail, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-STORAGE.
Jim, the problem with what you're saying is this: Extra Space Storage is not actually reassessing the market cost of this unit because you're keeping it the same for other people. you're simply hiking up the rate for current tenants. I've also asked you to call me numerous times and left and updated phone number with Maria and other staff. You do NOT strive yo provide good customer service and I'm filing a formal complaint with the city of Wilmington this week.
Business response:
Steven, we strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments.
It's a very clean storage unit even sometimes I do smell piss near by and my belongings are always been safe...But dislike the fact I have to pay more every 6 months...I pay my storage bill always on time and I think it's time to change storage place...
Business response:
Yoanna, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
I absolutely will advise you not to Go with this company. I reserved a unit, had my apartment all packed ready to move in to the unit. Come to find out, they gave my reservation to someone else. What is the point of a reservation then? Their staff was useless. The property manager told me "I should have gotten it sooner". I needed a unit with a large door to move in furniture so I asked if there was anything they can do. Keep in mind all the units left with the same size I requested only has smaller doors. I asked if we can ... read more
Business response:
Thanks for taking the time to share your feedback, Elizabeth. We'd like to talk with you more about your experience, please give us a call at 888-storage.
Monique was excellent at helping me with the service taday really appreciate it thanks Monique
Business response:
Thank you for your feedback, AaliyahMama K.! We are so happy to hear that Monique provided you with excellent customer service during your rental process! We'd love to hear how we can earn 5 stars from you. Please don't hesitate to reach out to our office if we can improve your experience!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,403 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 8:00 p.m.