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Extra Space Storage
- Self Storage
- Las Vegas, NV
About this business
Location details
8777 W Warm Springs Rd, Las Vegas, NV, 89148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Worse place in world. Gate was up and I was just going into rent a unit. Talked to a few people standing around. They were waiting for cops cause of a break in. The gate apparently was in a locked position and stays that way alot
I pay for secure storage at this lot but the gate is perpetually broken and stays locked open for weeks at a time. When I call to ask them when it will be fixed and to express my displeasure, they invite me to take my business elsewhere. They blame the fact that the gate is broken on other customers but if I recall, they claimed that part of their security measures were cameras. So just to sum up the service I'm paying for, the lot is not secure because the gate is always broken and the gate is always broken because they can... read more
Business response:
Hi Chris, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
I just got my 3rd increase notice for 2019 and I'm moving out..I was a happy tenant for 2 years under Storage One. This new owner is absolutely the worst!!! I'm moving down the street for a lot less money, and will NEVER do business with Extra Space again. Look around, you will find better deals and customer service at many other storage facilities...avoid this one like the plague!
If I could give 0 stars I would. THE ABSOLUTE WORST customer service you will ever receive! This used to be the old Storage One ran by Cindy- which I have had storage with since 2013. This new company took over (just a few months now) and it's just been awful to deal with rude employees who carry no type of customer service standard whatsoever! Will definitely be taking my business elsewhere! FYI (for existing customers from the old storage one), this new company charges much less for the same size units but refuses to offer... read more
Business response:
Hi D, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-STORAGE.
Storage price raised and unwilling to honor previously negotiated rate for 12 months. Employee Stated new owners new policy, if you don't like it, take it up with corporate. I then asked about new renter pricing, stated I'm not a new customer but a transfer from old business. Will not give any promotion. No longer supports military, veteran or medical professional. No discount for any reason. I ask if management is willing to work with me, they said no. They purchased a business, and their customer but rather have them ... read more
Business response:
Bruce, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Do you mind giving us a call at 888-STORAGE? To further discuss this with us in more detail.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.5 star rating with 494 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.