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Extra Space Storage
- Self Storage
- Las Vegas, NV
About this business
Location details
8777 W Warm Springs Rd, Las Vegas, NV, 89148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I understand that it's a difficult time during Covid, but this review has nothing to do with that. This has to do with bait and switch. I was Paying $125 per month for my 10x15 unit and that included insurance. ($114 plus $11 a month for insurance) starting February 2020 The unit is upper floor, far from elevator and only has a small access door. They decided to raise the rent by about $25 dollars a month starting last august which prices them higher than at least four other storage units in the neighborhood (~$150 mon... read more
Business response:
Thank you for taking the time to leave your feedback, Xain. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at... read more
It's been a little over a year since I started renting my unit at Extra Space Storage. This location is very convenient in the Rhodes Ranch Town Center. The major cross streets are Warm Springs/Durango. Prior to signing a rental contract, I searched on the website to do some storage space window shopping. The website had some great deals at the time, or so I thought. I also appreciated that there were actual video presentations to show potential renters what their unit would look like. Ultimately,the main reason that I set... read more
Business response:
Hi Tiana, thank you for sharing your experience with us. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We are disappointed to hear that you are not satisfied with your visit. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. From time to time, we make adjustments to our custo... read more
NOT THRILLED. I have two units here. The 1st unit i got in Mid March 2020. During Pandemic. The 2nd unit right around Mid May. We have not even been with them a year and they are increasing the prices. People are still having tough times. This is a sign that EXTRA STORAGE SPACE IS GREEDY. This is SUCH A DISAPPOINTMENT they are increasing their rates at a time like this Wow. SMH. I have a unit at Life Storage ( previously Summerlin Storage ). I have had that unit over there over a year & they have not increased the rat... read more
Business response:
Hi Lina, thank you for sharing your feedback with us. We understand that this is a stressful time considering the impact of COVID-19 and would love to help if possible. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-STORAGE?
If I could take away this one star just so that it can be no star I would. This place By far has the worst customer care I ever experienced . I was actually helping out a friend of mine to get some of his belongs out of the storage because I have a pick up truck. Once we loaded up my truck. We got into our vehicles and started to vacate the premises. Upon reaching the exit gate my friend was at the keypad and punched his code and stated it says area closed. Long story short corporate was contacted someone got in touch with p... read more
Business response:
Hi Mark, thanks for leaving us your feedback. We are sorry to hear about your experience with the gate. We are always looking for ways we can improve. Please don't hesitate to reach out to us at 888-STORAGE.
Worse place in world. Gate was up and I was just going into rent a unit. Talked to a few people standing around. They were waiting for cops cause of a break in. The gate apparently was in a locked position and stays that way alot
I pay for secure storage at this lot but the gate is perpetually broken and stays locked open for weeks at a time. When I call to ask them when it will be fixed and to express my displeasure, they invite me to take my business elsewhere. They blame the fact that the gate is broken on other customers but if I recall, they claimed that part of their security measures were cameras. So just to sum up the service I'm paying for, the lot is not secure because the gate is always broken and the gate is always broken because they can... read more
Business response:
Hi Chris, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
I just got my 3rd increase notice for 2019 and I'm moving out..I was a happy tenant for 2 years under Storage One. This new owner is absolutely the worst!!! I'm moving down the street for a lot less money, and will NEVER do business with Extra Space again. Look around, you will find better deals and customer service at many other storage facilities...avoid this one like the plague!
If I could give 0 stars I would. THE ABSOLUTE WORST customer service you will ever receive! This used to be the old Storage One ran by Cindy- which I have had storage with since 2013. This new company took over (just a few months now) and it's just been awful to deal with rude employees who carry no type of customer service standard whatsoever! Will definitely be taking my business elsewhere! FYI (for existing customers from the old storage one), this new company charges much less for the same size units but refuses to offer... read more
Business response:
Hi D, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-STORAGE.
Storage price raised and unwilling to honor previously negotiated rate for 12 months. Employee Stated new owners new policy, if you don't like it, take it up with corporate. I then asked about new renter pricing, stated I'm not a new customer but a transfer from old business. Will not give any promotion. No longer supports military, veteran or medical professional. No discount for any reason. I ask if management is willing to work with me, they said no. They purchased a business, and their customer but rather have them ... read more
Business response:
Bruce, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Do you mind giving us a call at 888-STORAGE? To further discuss this with us in more detail.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 552 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.