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Extra Space Storage
- Self Storage
- Las Vegas, NV
About this business
Location details
8777 W Warm Springs Rd, Las Vegas, NV, 89148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I've had to revise my review. I called today about my reservation that Debbie made me for June 17, 2023 and the employee who answered the phone told me that she doesn't see me reservation. I wanted to lock in the rate I saw but they gave away my reservation. This is COMPLETELY UNACCEPTABLE. I have no trust in the management and would like them to make this right, as promised, as soon as possible.
Business response:
Hi Steven, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
I've been renting here for the past year and a couple of months ago I went into my unit and when I opened the door, I noticed a majority of my work equipment was missing. In total, $45,000 worth of equipment that I use for my business. It has made a huge mess of my life, finances, and work. Upon my own investigation I realized that there is a gap above every storage unit and that a human being can climb into these units. The lock is attached to a latch, but from the inside, there are two small nuts that hold the latch into ... read more
My father was renting a large unit here for quite some time. On September 21st, he committed suicide unexpectedly. My father had nothing left other than what was in his storage unit, as he was homeless shortly before passing. He always paid on time, and had actually already paid his unit through mid October. When mid October came around, I still couldn't bear to go get his things from inside, as this has been very taxing for me mentally. I also don't have a car or truck and I needed to try to rent one. I wanted to see if Ext... read more
Business response:
Hello Georgia. We are sorry to hear about the loss of your father and that you have had a poor experience with Extra Space Storage recovering his belongings. We'd like to speak with you directly to try to find a resolution. Please give us a call at 888-storage or email us at customerservice@extraspace.com.
Minimal security cameras in hallways. AC is turned on to bare minimum in second floor. Rude hard staff!! Requested to use facilities dolly, and was instructed to go and find them. After the introduction price, it is only a few dollars for new smart facility down the road with friendly staff and far better security.
Business response:
Hi Mark, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (702) 508-9525?
They said reach out to us and we'll see what we can do... we'll I just did and guess what... "we can't do anything as you have you already have a low rate of $185/mo. By the way a new increase is coming up" Nice
Business response:
Petar, we understand the frustration of rate increases and are sorry to hear you will be moving. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. If you'd like to discuss your concerns regarding your rate increase in more detail, please give us a gall at 888-storage.
I understand that it's a difficult time during Covid, but this review has nothing to do with that. This has to do with bait and switch. I was Paying $125 per month for my 10x15 unit and that included insurance. ($114 plus $11 a month for insurance) starting February 2020 The unit is upper floor, far from elevator and only has a small access door. They decided to raise the rent by about $25 dollars a month starting last august which prices them higher than at least four other storage units in the neighborhood (~$150 mon... read more
Business response:
Thank you for taking the time to leave your feedback, Xain. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at... read more
It's been a little over a year since I started renting my unit at Extra Space Storage. This location is very convenient in the Rhodes Ranch Town Center. The major cross streets are Warm Springs/Durango. Prior to signing a rental contract, I searched on the website to do some storage space window shopping. The website had some great deals at the time, or so I thought. I also appreciated that there were actual video presentations to show potential renters what their unit would look like. Ultimately,the main reason that I set... read more
Business response:
Hi Tiana, thank you for sharing your experience with us. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We are disappointed to hear that you are not satisfied with your visit. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. From time to time, we make adjustments to our custo... read more
NOT THRILLED. I have two units here. The 1st unit i got in Mid March 2020. During Pandemic. The 2nd unit right around Mid May. We have not even been with them a year and they are increasing the prices. People are still having tough times. This is a sign that EXTRA STORAGE SPACE IS GREEDY. This is SUCH A DISAPPOINTMENT they are increasing their rates at a time like this Wow. SMH. I have a unit at Life Storage ( previously Summerlin Storage ). I have had that unit over there over a year & they have not increased the rat... read more
Business response:
Hi Lina, thank you for sharing your feedback with us. We understand that this is a stressful time considering the impact of COVID-19 and would love to help if possible. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-STORAGE?
If I could take away this one star just so that it can be no star I would. This place By far has the worst customer care I ever experienced . I was actually helping out a friend of mine to get some of his belongs out of the storage because I have a pick up truck. Once we loaded up my truck. We got into our vehicles and started to vacate the premises. Upon reaching the exit gate my friend was at the keypad and punched his code and stated it says area closed. Long story short corporate was contacted someone got in touch with p... read more
Business response:
Hi Mark, thanks for leaving us your feedback. We are sorry to hear about your experience with the gate. We are always looking for ways we can improve. Please don't hesitate to reach out to us at 888-STORAGE.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.5 star rating with 494 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.