Extra Space Storage

Mercedes T. 

on BBB

3 years ago

On 08/30/2022, I reserved and paid in full for 2-10x30 units (to a “start-up date”for September 1, 2022 and to vacate on September 10, 2022) to place my belongings into until my apartment was ready for move-in date on September 10, 2022. When myself and my hired movers brought the first load to the storage unit on September 1, 2022 (one of the movers stated that I only needed one 10x30 unit. So I went into the facility and canceled one 10x30 unit for a refund, the refund (I was told was put through on September 1, September ... read more

Patrick O 

on BBB

3 years ago

I have the same complaints as many of the people here, as well as some additional ones. My wife and I rented a 10x10 unit 5 months ago for $183 / month (that price included insurance). Three months in we got a letter telling us that the price was going up to $240 / month. With insurance, it came to $263 / month. This is a ****% increase in less than 4 months. From the complaints below, it looks like this is their standard business practice. Two months ago, we got a call from them telling them that our unit had been broken in... read more

Eric V 

on BBB

3 years ago

I rented a 10 x 10 unit on June 6, 2022 at $100 a month plus taxes and fees they told me it will come to $109 a month which was a lie it was $124 a month. So I ask them is this price going to change and they told me no it wouldnt so starting my fourth month I get a bill for $209 a month and I call because I think its a mixup and they said they sent me a letter telling me about the increase which they never did and that my rent shouldnt of jumped $85 in one month so were gonna cut it in half for you to increase avoid $40 more... read more