Extra Space Storage

Justin O 

on BBB

3 years ago

My rate keeps going up. I rented a small unit for a close friend. The rate is supposed to cost 61$ a month and 13$ for insurance. After 3 months my rate has gone up by almost 2x. My billing history is 114, 74, 74, 92, 124 and this month is 124. This is confusing because the contract that said my rate was 61$ a month. Because i have a contract, the fact i reached out to management twice with no response... i'm wondering if i need to hire a lawyer! 1/10 i wouldn't recommend doing business with this company. 

Lindsey S 

on BBB

3 years ago

Would rate less than 1 star if I could. Manager is the worst manager of any storage facility I have ever done business with. Zero customer service skills. Never using this company again. 

MARISA B 

on BBB

3 years ago

They are absolutely not customer service oriented and care nothing about the customer. They get you into a unit and its a new type of bait and switch. On my 3rd month I got a rate increase from $125 to 205. How does anything jump 64%. Calls upon calls and visit upon visit and I was finally explained about doing a transfer. Special favor allowing me to have the transfer completed on 10/12 and transfer on 10/15 at $69 a month. On 10/14 the rate published on the internet was $52 and on 10/15 internet price $61 and yet I couldnt... read more

Francine K 

on BBB

3 years ago

Promotional price never disclosed!!MICE MICE MICE!! #1 I was quoted one price and was never told it was a promotional price and my price would go up after 3 mo #2 October 10th 2022 went to get my 2 bags of winter clothes out of my storage unit and when I went to open the bags on October 15th there were MOUSE DROPPINGS all in my clothes!! I immediately called and spoke with the manager ****** or ******* who asked if I had food in my storage unit which I did not. He then stated the only thing he could do was give me a $20 cred... read more

Pronoun “Genius” P 

on BBB

3 years ago

They CONSTANTLY raise their rates after you sign up. They will not re-rate you back down to match their own prevailing lower rate(s). You literally have to move out and move back in to get the current lower prevailing rate(s). It’s a racket. I went from $290 a month to $147 a month by moving out and back in to the same exact 10x20 space. 

Chris C 

on BBB

3 years ago

If you don’t mind LS raising the rent by 20% after 2 months then the place is ok - Thornton, CO. They have the ability to raise your rent at anytime with 30 days notice which is standard in the industry. However, the 20% increase is unreasonable and overpriced compared to the market. They bank on you not wanting to move all your stuff. We needed a second unit and the pattern repeated itself. Well, we didn’t stick around to see if they would change the rent again after another couple of months. They completely lost my trust a... read more

ROBIN A 

on BBB

3 years ago

This is for Extra Space Storage at **** ****, *************************. We had our RV stored here and numerous times the security gates were not working, so ***** stayed open most of the time. Several times we saw evidence that other RVs had been tampered with and we reported it to management. Recently our RV was broken into, damaged and much of the contents were stolen. It appeared that whoever did it spent some time there. We had a police officer come to do a report. The officer investigating the incident stated he contac... read more

John M 

on BBB

3 years ago

Dear Better Business Bureau,Are the headquarters of Extra Space storage aware that their properties at *********************************************************************** and ******************************************************* are managed on property by the Preponderance of the Aryan ******** That's dangerous. The ***************** police where we live have had their firearms and ammunition seized and confiscated by the ****** Police and fired one of their officers who are all members of the Preponderance of the Arya... read more

Ly L 

on BBB

3 years ago

This review is of facility management practices not the facility itself.I visited this facility in ************ in person and was shown several climate controlled units at a price of $165 - $180 range and was told I could book in person or online.Later that evening I booked a climate control unit online at a rate of $114, much cheaper than the in person rate and received an email confirming my lease. After reviewing the email confirmation I noticed the unit came back as a non climate control unit. Not what I selected online ... read more