This profile has been claimed by the business owner or representative.
Fast Pace Health Urgent Care - Algood, TN
- Urgent Care
- Cookeville, TN
About this business
Location details
562 W Main St, Cookeville, TN, 38506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
From the time I walked in to the time I left each person I came in contact with was helpful, courteous and professional. The physician listened to all of my concerns and treated me appropriately.
Business response:
Kay, Thank you for the recommendation and kind words! We appreciate you! :) 💫⭐️🌟✨🔆💪
Nurse was rude and bad attitude
Business response:
Leopoldo, we are sorry to hear about your experience. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406.
The wait was an hour and 20 min long even though I had made an appointment at 2 in the after noon that needs to be fixed because that is just a ridiculous long wait time
Business response:
Margaret, thank you for taking the time to write us a review. We appreciate you sharing your experience with us, and we hope to use it to improve in the future.
The wait was unbearable and the Doctor diagnosed me without discussing my X-ray, as well as telling me it was too much of a hassle to go through with getting a MRI.
Business response:
Aubrey, we are sorry to hear about your experience. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406.
Waited two hours because I got kicked out of the system. Told me I wasn’t sick so the trip was for nothing. Wont be returning again
Business response:
Anna, we are sorry to hear about your experience. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406.
I came in a little before 6 on Friday 3-24 because I felt like I either had bronchitis or possibly the flu. The receptionist said they couldn’t take anymore walk ins because they were already full and closed at 8. I thought that was weird that they turned away a walk in. So she scheduled me for the next day at 1:30. I arrived about 10-15 minutes early and had checked in on my phone so I told them my name at the desk I had and she said ok we got you just have a seat. Over the next hour 4-5 other walk ins came in and so at 2:3... read more
The only thing I didn’t like was the fact that I had to wait longer even when I already completed the online form before hand. It’s supposed to be FAST pace. That’s the reason why I gave 3 stars.
Business response:
Gerald, we are sorry to hear about this experience. We want to follow up with the clinic and our patient services team. Can you please reach out to us so we can get more details? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406.
I came in Sunday originally and waited two hours and left without being seen. Everyone else that was seen had a reservation or an emergency. So I tried to make reservation yesterday and hit a snag on the sign in. So I drove over and a lovely nurse helped me and told me I should come back at 5…. Which I got there at 4:45x I ended up still waiting over an hour. This clinic is super busy… always. I know the staff were doing the best they could but I saw the squeaky wheel gets the grease here. A woman with a reservation after us... read more
Long wait time after vitals taken. Sat in room over 25 minutes
Business response:
Richard, we pride ourselves on our quality service and the high-quality standards we try to maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please contact our patient services department at customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406.
Frequently asked questions about Fast Pace Health Urgent Care - Algood, TN
How is Fast Pace Health Urgent Care - Algood, TN rated?
Fast Pace Health Urgent Care - Algood, TN has a 4.5 star rating with 1,950 reviews.
When is Fast Pace Health Urgent Care - Algood, TN open?
Fast Pace Health Urgent Care - Algood, TN is open now. It will close at 7:00 p.m.