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Fast Pace Health Urgent Care - Algood, TN
- Urgent Care
- Cookeville, TN
About this business
Location details
562 W Main St, Cookeville, TN, 38506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
The wait was unbearable and the Doctor diagnosed me without discussing my X-ray, as well as telling me it was too much of a hassle to go through with getting a MRI.
Business response:
Aubrey, we are sorry to hear about your experience. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406.
Waited two hours because I got kicked out of the system. Told me I wasn’t sick so the trip was for nothing. Wont be returning again
Business response:
Anna, we are sorry to hear about your experience. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406.
I came in a little before 6 on Friday 3-24 because I felt like I either had bronchitis or possibly the flu. The receptionist said they couldn’t take anymore walk ins because they were already full and closed at 8. I thought that was weird that they turned away a walk in. So she scheduled me for the next day at 1:30. I arrived about 10-15 minutes early and had checked in on my phone so I told them my name at the desk I had and she said ok we got you just have a seat. Over the next hour 4-5 other walk ins came in and so at 2:3... read more
The only thing I didn’t like was the fact that I had to wait longer even when I already completed the online form before hand. It’s supposed to be FAST pace. That’s the reason why I gave 3 stars.
Business response:
Gerald, we are sorry to hear about this experience. We want to follow up with the clinic and our patient services team. Can you please reach out to us so we can get more details? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406.
I came in Sunday originally and waited two hours and left without being seen. Everyone else that was seen had a reservation or an emergency. So I tried to make reservation yesterday and hit a snag on the sign in. So I drove over and a lovely nurse helped me and told me I should come back at 5…. Which I got there at 4:45x I ended up still waiting over an hour. This clinic is super busy… always. I know the staff were doing the best they could but I saw the squeaky wheel gets the grease here. A woman with a reservation after us... read more
Long wait time after vitals taken. Sat in room over 25 minutes
Business response:
Richard, we pride ourselves on our quality service and the high-quality standards we try to maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please contact our patient services department at customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406.
Arrived at 1:20 waited for over an hour to get to the room. I had an appointment made. I didn’t get out until 3:50z
Business response:
Thank you for providing your feedback and letting us know about this issue, Mariella. We set a high standard for ourselves and are truly sorry to hear those standards were not met.
I made an appointment and didn’t get seen for an hour after my appointment time. I realize that drop in or stop in patients happen, but those who make pre scheduled appointments should be seen at that planned time and those who just drop in should be squeezed in around those with scheduled times.
Business response:
Todd, we are sorry to hear about this. Thank you for your feedback. Without it, we would not be able to improve our services. We will be in discussion with our clinic regarding this matter. If you would like to talk with us further, we can connect you with our patient services department at customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace Health - Algood
I made an appointment for 11:16am and I did not get to go see the doctor until three hours later. I kept getting messages saying I was next, however, three people went in before me. After I got the first message that I was next I still had to wait 45 minutes. Once I got in the doctor was great and very helpful, but there is no way I should’ve had to wait that long in the waiting room. And if you guys were that backed up you should’ve told me so I did not have to waste my whole day and I could’ve gone somewhere else. Thanks
Business response:
Leah, we are sorry to hear about this. Thank you for your feedback. Without it, we would not be able to improve our services. We will be in discussion with our clinic regarding this matter. If you would like to talk with us further, we can connect you with our patient services department at customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace Health - Algood
Frequently asked questions about Fast Pace Health Urgent Care - Algood, TN
How is Fast Pace Health Urgent Care - Algood, TN rated?
Fast Pace Health Urgent Care - Algood, TN has a 4.5 star rating with 1,819 reviews.
When is Fast Pace Health Urgent Care - Algood, TN open?
Fast Pace Health Urgent Care - Algood, TN is closed now. It will open tomorrow at 7:00 a.m.