FastMed Urgent Care's cover image

This profile has been claimed by the business owner or representative.

FastMed Urgent Care

4.4

About this business

Location details

3250 Wilkinson Blvd, I, Charlotte, NC, 28208, United States

Get directions
WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 4:00 p.m.
Sun8:00 a.m. to 4:00 p.m.
4.41,405 reviews
Select a rating
Beth H.'s profile image
Beth H. 
rating
7 years ago

I made an "appointment" online and showed up 15 mins in advance. They were pleasant but their computers went down and couldn't access my info and then it seemed operations stopped. The only people getting service it seemed was for drug tests. I was not comfortable when a man who's test didn't go well started swearing in front of my 4 yr old son. When I'd ask when I'd be seen they had no idea. I had waited an hour. I left. 

Business response:

We're sorry to hear about the pace of care, Beth. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? We look forward to hearing from you. Thank you. 

Phillip H.'s profile image
Phillip H. 
rating
8 years ago

Today 7/16/18 the nurse practitioner ( Charlene Weaver) gave us the worst professional service ever!! For some reason she had major attitude with my 9 year old son when she walked in. She completely didn't listen to the concerns we had for our son, keep trying to get us to go back to his primary doctor 912 miles away and take over the counter drugs for the infection. Obviously not good professional service. The young lady in the front doing take in was Awesome!! 

Business response:

We strive to deliver quality, convenient care, Phillip, and we're sorry to hear about your experience. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you. 

Linda M.'s profile image
Linda M. 
rating
8 years ago

Had to wait 3 hours and 45 minutes to see the doctor. This is the longest I've very had to wait at any urgent care. The staff was apologetic which helped a bit. 

Ebony C.'s profile image
Ebony C. 
rating
8 years ago

I brought my daughter in for a flu shot. I was informed over the phone the flu shot would be at no cost with my daughter's insurance however when I arrived I was charged $20! I should have just taken my daughter to the hospital or her doctor's office. 

Business response:

Ebony, we would like to have a billing team member connect with you directly to understand your particular situation so we can resolve this issue together. Will you please contact us at CustomerRelations@FastMed.com? Thanks again. 

Madeline U.'s profile image
Madeline U. 
rating
9 years ago

I took my husband to Fastmed Urgent Care. I asked if he could see someone right away because he was in severe pain. The 3rd time I approaached the counter I was told there were 3 ahead of him. When he finally got to the exam room the Medical Assistant couldn't get a blood pressure reading. She told him to quiit shaking so she could get a reading. He kept saying the pain was severe. The MA returned to the room ut again could not get a reading. When the Nurse Practioner finally saw him she assuned he was having gas pains becau... read more

Robin S.'s profile image
Robin S. 
rating
10 years ago

First of all, long wait, but a lot of urgent cares are like this. But my main complaint is that I am not a person to rush to antibiotics when I get a URI (upper respiratory infection). I am a healthcare provider and I know most URIs are viral and last an average of 7-14 days, I came in on day 3. So I just wanted cough medication when I came in, turned down the antibiotic offered to me, and the provider offered to call one in later if I needed one. However, when I called back at day 15, because it was over the average viral U... read more

Business response:

Robin, we're very sorry to have read your post about your experience at FastMed. We strive to deliver quality, convenient care and based on your recount you experienced neither. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you. 

Charlene M.'s profile image
Charlene M. 
rating
10 years ago

I been here a hour and am still waiting to take a drug test when I came it was 2 ppl ahead of me. I will not be back to this location of I don't have to 

Business response:

Charlene, we're very sorry to read about your wait time experience. We keep track of wait times, and we do our best to see patients as quickly as possible. Will you email details to CustomerRelations@FastMed.com, so we can address your concerns and learn from your experience? Thank you. 

Mary K.'s profile image
Mary K. 
rating
11 years ago

The "team leader" is an apathetic idiot. So I need a physical done. It is mostly for a job in China, however, it is also for preventative care because I haven't had one in years. I don't have a doctor in the area and fast med was recommended. I call this location and describe all the weird crap my job needs (an ekg, a chest X-ray and some blood work). At this time I'm going to mention there are NO VACCINES required. In no way do I need some magical traveling shot. So the two nurses at reception are down for giving me this ph... read more

Melissa H.'s profile image
Melissa H. 
rating
11 years ago

I was asked to go to this facility for a mandatory drug screening for a job. When I arrived the girl behind the counter was extremely short and rude to me asking me if I had ever been there before and once determined I hadn't shoving a clipboard into my hands with paperwork to fill out. No offer of a writing utensil. I handed my form in and sat and waited, and waited and then waited some more. After just over an hour of waiting and only seeing 1 person get taken in I got up to find out what was taking so long. I was told th... read more

Business response:

Melissa, thank you for taking the time to leave feedback about your experience with us. We apologize that you had a negative experience with us. We strive to be better. To better assist you, please email your experience directly to our President and Founder, Jason Williams, at jason.williams@fastmed.com. Thank you for using FastMed. 

Frequently asked questions about FastMed Urgent Care

How is FastMed Urgent Care rated?

FastMed Urgent Care has a 4.4 star rating with 1,405 reviews. 

When is FastMed Urgent Care open?

FastMed Urgent Care is closed now. It will open tomorrow at 8:00 a.m.