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FastMed Urgent Care
- Urgent Care
- Charlotte, NC
About this business
Location details
3250 Wilkinson Blvd, I, Charlotte, NC, 28208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
The lady at the front desk was supposed to be the face of this company, if so I'm far from impressed. Having patients just standing in line while she just sat there, you ask a question she tells you to sit down she'll call you up next, how when you don't have my name. Sucking her teeth at us and other patients, throwing out demands, legitimately making people choose health over frustration. I don't know who trained her, but either they did a terrible job, she was having a bad day, or this company hires incompetent people, my... read more
Business response:
Thank you for providing this review, DeAndre. We appreciate any opportunity to learn where we can improve. Will you please email us at CustomerRelations@FastMed.com so we can share with the right person here at FastMed? Thank you!
I called around to the URGENT CARE facilities near me and realized you must have an appointment, until I found this Fast Med urgent care on Wilkeson. When I called the person acted as if the office was so busy with people and then I will be waiting if I walked in. When we arrived about 20 minutes later there were only two people sitting in the office waiting. We were called back quickly and got the care that was needed unfortunately on the telephone I didn't get the correct information and decided to just come in anyway and ... read more
Business response:
Monise, we truly appreciate this review. Our urgent care clinics are here when our patients need us most, such as on the weekends, holidays, and after work and school hours when primary care offices are closed. Our patients can also get PriorityAccess and skip the line when you check-in and register online prior to arrival. Visit fastmed.com for details.
Never had a problem with an urgent care place but this company is absolutely awful. Will put you on hold for 20+ minutes when trying to book a covid testing appointment. Never using them again
I specifically requested a COVID test when I visited this location. I really don't appreciate that my visit was not coded as such because it has been a nightmare trying to get reimbursed for a test that should have been free through my insurance.
Business response:
We strive to deliver quality, and convenient care, Trey, and always strive to create a more positive patient experience in the future. Would you mind emailing CustomerRelations@FastMed.com so we can look into this further? Thank you.
They lost my COVID swabs. Everyone I encountered during my visit was friendly but...really?
Business response:
We strive to deliver quality, and convenient care, Allie, and always strive to create a more positive patient experience in the future. Would you mind emailing CustomerRelations@FastMed.com so we can look into this further? Thank you.
This place honestly shouldn't even be in operation. Attempted to come in for a visit as I am feeling under the weather and currently visiting Charlotte. While the front desk was courteous and nice they are grossly undertrained as it comes to insurance policies. First, I called yesterday to inquire about an appointment for today. I asked about how they determine which insurance is primary versus secondary as I am covered under two plans. The secretary on the phone tells me it is based on whoever's birthday is first. I am not... read more
Business response:
Thank you for letting us know about this, Elise. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect to take action on your review. Thank you!
I saw a physicians assistant there who seemed confused by my symptoms and passed me off with an antibiotic and told me I needed to go see a primary care doctor. Had I known that I was going to get the care of a CVS minute clinic nurse, I would have waited 1 minute at CVS and not 2 hours. Waste of time.
Business response:
We're sorry to hear about your experience at FastMed, Charlotte. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com? Thank you.
I made an "appointment" online and showed up 15 mins in advance. They were pleasant but their computers went down and couldn't access my info and then it seemed operations stopped. The only people getting service it seemed was for drug tests. I was not comfortable when a man who's test didn't go well started swearing in front of my 4 yr old son. When I'd ask when I'd be seen they had no idea. I had waited an hour. I left.
Business response:
We're sorry to hear about the pace of care, Beth. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? We look forward to hearing from you. Thank you.
Today 7/16/18 the nurse practitioner ( Charlene Weaver) gave us the worst professional service ever!! For some reason she had major attitude with my 9 year old son when she walked in. She completely didn't listen to the concerns we had for our son, keep trying to get us to go back to his primary doctor 912 miles away and take over the counter drugs for the infection. Obviously not good professional service. The young lady in the front doing take in was Awesome!!
Business response:
We strive to deliver quality, convenient care, Phillip, and we're sorry to hear about your experience. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you.
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.4 star rating with 1,295 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open at 8:00 a.m.