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FastMed Urgent Care
- Urgent Care
- Cary, NC
About this business
Location details
3420 Ten-Ten Rd, #318, Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
This place is terrible. Last time It took an hour and a half with an appt! the PA had me call my daughters pediatrician to find out if the medicine they were prescribing was one she was allergic to, she didn't know! The dr called me a few weeks later and said the PA should never have done that and should have called her so they refunded my money. We came in today for a sports physical, made another appointment for 11:05am, arrived at 10:50 and are still here waiting. The PA came in and told me to stop talking, when I asked... read more
Business response:
We strive to deliver quality, convenient care, Tara, and we're sorry to hear about your experience. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you.
If I could, I would give a negative rating to this awful place. I took a sick family member there last weekend. They have pre existing illnesses and we were there requesting only the diagnosis and to treat a possible bladder infection. The waiting room was empty upon our arrival and few others came in during our two hours there. They insisted on a copayment of $50 before we were kept waiting for more than an hour, despite an online appointment made with "NO WAIT" as the status. There were 3 employees that we came in contact ... read more
Walked in and filled out the paperwork on an iPad (nice touch). The asked to pay $25 in a co-pay plus $27.85 from a 'past due in 2011' or they wouldn't see me. The could not produce any record of the debt or the visit which was over 7 years old. They stated it was a note on my record. I've used this place a couple of times since 2011 and the NEVER asked me to pay anything more than a co pay in the time that has passed. When I raised the objection that they had no proof they said they would still take me. But after that th... read more
Business response:
Hello, Joseph, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Would you mind emailing CustomerRelations@FastMed.com so we can connect you with the appropriate member of leadership to address your experience and concerns? Thank you.
I have been here a few previous times without issue, but I had the worst experience ever today. Showed up for a flu test. The man at the desk asked for ID and insurance. When I told him I did not have my insurance card he rudely asked more loudly "SIR, DO YOU HAVE YOUR CARD?". I had to talk with him for about 5 minutes before he agreed to look me up in the system. He was obviously annoyed but I have never once had my card before and never had a problem getting them to look it up on my wife's account. I knew it was on file al... read more
Exposed to flu via daughter who tested positive Sunday. Both of us were vaccinated in Sept 2017. I drove her home from FL to NC. I went in to this facility to ask if PA or Doctor would prescribe Tamiflu as a profilactic as is recommended if I did an office visit or exam even as I am asymptomatic. Desk clerk said I had to submit to the copay and exam to find out the answer to my basic question. This gentleman wouldn't even go ask the question to the PA. If this is policy, Fastmed should go fire the brainiac that came up with ... read more
Business response:
Hello, Taylor, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We strive to meet the needs and exceed the expectations of every one of our patients, so when we fall short we want to understand the details behind why and how we can keep it from happening again. Will you email us at CustomerRelations@FastMed.com? Thanks.
If I could give no stars I would. I had to wait over an hour to be seen in the waiting room. There was only one person ahead of me. Then when they brought me back to a room I had to wait another 30 minutes to be seen. When the doctor did finally see me it was for only 2 minutes and she just wrote me a prescription and sent me on my way. If she would have spent more time asking why I was there she would have known that I am not comfortable taking medication and would like different options. I felt like I was being rushed aft... read more
Business response:
We strive to deliver quality, convenient care, Brianna, and we're sorry to hear about your experience. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you.
20 minutes and a few stiches on a cut finger. $582.40. Complete rip off, this is one of the reasons health insurance costs so much....overcharging for service.
Business response:
Brett, we would like to have a billing team member connect with you directly to understand your particular situation so we can resolve this issue together. Will you please contact us at CustomerRelations@FastMed.com? Thanks again.
I really don't care for this place. Making appointments in advance is just a sham. I had to wait for everybody, at least 5-6 to be called in before they called my name! These were all walk-ins. So don't waste your time to make appointments! Very very disappointing!!!
Business response:
Hi Peggy. First off, thank you for taking the time to write a review. At FastMed, an online check-in is not considered an appointment, but depending on the patient volume and types of medical conditions being treated at the clinic, an online check-in can shorten your wait time. Patients that you see walking in may have also been ZipPass patients. If our waiting room is busier than expected, don't wait. The FastMed CareCall service is designed to reduce your waiting room time by having us call you when we can treat you. Just ... read more
The only reason I'm giving it a one is that the front desk woman was very sweet, and I wasn't going to trash her because the people in the back don't understand customer service. I went in for a severe cold/flu/strep/plague after being sick for almost an entire week, but could not get to my regular docs. I was THE FIRST ONE IN-8:00:03. No one that followed me in was as obviously sick-and contagious- as I was. So we all pay and then wait, and we wait and we wait......and finally the magic door opens and they call the pers... read more
Business response:
Lisa, we're very sorry to hear about your customer service and wait time experience. We take such feedback very seriously. Please contact us via email at CustomerRelations@FastMed.com so that we can connect you with the best person to take action on your feedback. Thank you!
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.3 star rating with 911 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open tomorrow at 8:00 a.m.