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FastMed Urgent Care
- Urgent Care
- Cary, NC
About this business
Location details
3420 Ten-Ten Rd, #318, Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
It is sad that the current state of medical insurance requires a sick person to shop around for medical care. That said, FastMed charged nearly twice what I would have paid at a CVS Minute Clinic for a visit re a pervasive cough. I will choose Minute Clinic in the future.
Business response:
Hello, Deborah, thank you for letting us know about your experience. Would you mind contacting us at CustomerRelations@FastMed.com when you have an opportunity, and we will be more than happy to try and turn your experience around.
I recently made a trip to this urgent care because it was the week before Christmas and I had cold symptoms making me feel miserable. Upon entering this fast med I was greeted by the receptionist and given a stack of papers to fill out. I had met my deductible for the year but the receptionist wanted to collect over $200 from me for this visit. I was confused why she was asking for money when I had met my deductible she claimed that she could not check my insurance benefits prior to being seen. I had never had this situati... read more
Business response:
Hi Holly, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect you with the best person to take action on your feedback. Thank you!
had service completed April 8 for an accident.. Called my insurance company (BCBS) May 6 for an explanation of benefits. I was told no claim had been filed, so I stopped by the office on the way home to check why. The polite lady gave me two numbers to call. At this point I have called several times over the last 4 days, no one answers the phone, I am only told to leave message and someone will call back within one business day.. no one ever calls back, I even tried the administrative offices number and no one picks up the p... read more
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. So sorry to hear you're having problems getting through. That is very far off our acceptable service standards and I want to fix it. Please contact me at, jason.williams@fastmed.com as soon as possible. Thanks very much for taking the time to post your concerns.
Horrible. No point in checking in on line. You have to wait anyway. It is now 90 minutes past our appointment time & my son still hasn't seen the Dr. I thought this would be faster than the pediatrician since I figured he just needs a quick strep test, but no way is this faster. It's hard enough getting my 16 year old here, this outta do it.
Business response:
Thank you for letting us know about the customer service and wait time you experienced, Donna. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect you with the best person to take action on your feedback. Thank you!
Highway Robbery. Went here because the MinuteClinic at CVS was booked for the evening and I was having terrible pain from a swollen lymph node. CVS told me about this place, so I went instead of waiting until the next day and go to a REAL place. The wait wasn't too long, but I was seen for less than 2 minutes. I got a script for antibiotics and was on my way. No time for questions, anything. Ok, so whatever, went BACK to CVS to fill the prescription, which worked in a couple of days - so far so good. However - I get a bi... read more
Business response:
Hi Tammy, my name is Reuel and I work for FastMed. Thank you for taking the time to provide feedback on your experience. You are very important to us, and we are committed to providing a satisfying experience to all of our patients. We want to be better. Please email our CEO of the Eastern Region, Jason Williams directly at jason.williams@fastmed.com. Thank you so much for being a FastMed patient.
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.3 star rating with 911 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open tomorrow at 8:00 a.m.