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Fiorella's Italian Kitchen
- Restaurants
- Oxon Hill, MD
About this business
Location details
152 National Plaza, Oxon Hill, MD, 20745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
I made a reservation for a business meeting for someone who was staying close to the restaurant. They put us in a high table in the bar area. Noise was high, everything else was average.
Business response:
It is disappointing to hear that the seating and noise levels were not conducive to your business meeting. We understand how important the right environment is for such occasions. Your feedback regarding the atmosphere and the overall experience is being taken seriously as we work to improve our guest placement. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Disappointed in this restaurant. Service was terrible and food was not worth the cost at all. Very expensive and not impressed.
Business response:
We’re very sorry to hear about your experience. Providing attentive service and quality food at a fair value is very important to us, and we’ll be addressing your concerns with our team to ensure a better experience for future guests. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
We were seated and never waited on after that for over 20 minutes. Several other tables were seated and served and we weee ignored. We left and went to a different restaur
Business response:
We’re very sorry to hear about this experience. Being seated and then ignored is not acceptable, and we understand your frustration. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We hope you’ll consider giving us another chance in the future. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Would not go back. Food was not good & service was slow and inattentive. Do not recommend.
Business response:
We’re sorry to hear about your experience and appreciate your feedback. Slow service and unsatisfactory food are not what we strive for, and we’ll share your comments with the team to help improve. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
The food good, but the seating arrangement and loud music took away from the experience. We were 6 adults squeezed into a booth and right above was the speaker which make it impossible to hold a conversation without shouting. The mushroom truffle pizza and espresso martini were exceptional!
Business response:
Thank you for your review. We understand the seating and music affected your experience. Thrilled you loved the mushroom truffle pizza and espresso martini! Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
It was just ok. The martini I ordered didn’t taste like a dirty martini . It was not dirty at all, but our server rarely came over so I kept it and didn’t complain. The appetizer salad came out with all the other food when I asked our server several times to space it out. It wasn’t a horrible place….just ok.
Business response:
Hi, Phyllis. We're very sorry this was your experience with our service. We will use your feedback to further improve our service and we would love to provide you with a better experience in the future. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
I rarely leave negative reviews, but our experience at Fiorella in National Harbor was incredibly disappointing. I made a reservation in advance and specifically noted that we were celebrating my daughter’s 18th birthday and high school graduation—an important milestone for our family. Unfortunately, there was not even a single acknowledgment from our server, Tiffany, throughout the entire evening. Service was inattentive and unreasonably slow. Tiffany barely checked in with us, and it felt like we were an afterthought despi... read more
I ordered the BBQ chicken pizza, which was absolutely disgusting. It looked great, but the chicken was rancid, so I couldn't even eat the first piece. The only reason I'm giving the restaurant two stars is because my server was excellent.
When we arrived they let us know we had to fold up the stroller and take everything out. So if you have kids, it’s not very friendly. Once we were seated we waited 20 minutes for someone to come over. There were only about 5 other tables at the time and it was not busy. It took over 30 minutes to get our bar drinks and when they came out half the order was missing and was not put in. When we did get our drinks the portion size was extremely small. The beer was filled up halfway in the glass and the cocktails were only a few ... read more
Frequently asked questions about Fiorella's Italian Kitchen
How is Fiorella's Italian Kitchen rated?
Fiorella's Italian Kitchen has a 3.8 star rating with 2,521 reviews.
When is Fiorella's Italian Kitchen open?
Fiorella's Italian Kitchen is open now. It will close at 10:00 p.m.