Firstmark Credit Union

4.5

Credit Unions
San Antonio, TX

About this business

Finance Credit Unions

Location details

2023 Gold Canyon Dr, San Antonio, TX, 78232, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:30 p.m.
Tue	9:00 a.m. to 5:30 p.m.
Wed	9:00 a.m. to 5:30 p.m.
Thu	9:00 a.m. to 5:30 p.m.
Fri	9:00 a.m. to 5:30 p.m.
Sat	Closed
Sun	Closed

4.55,784 reviews

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Robert A.

5 years ago

Totally excessive times waiting for a call center rep. HIRE MORE PEOPLE. Hung up after waiting for 17 mnutes. Left a call back number. Still waiting !!

Business response:

Hello, Robert. We apologize for the long wait times. We will make sure a supervisor calls you back today to answer any of your questions. Thank you for your review.

Theodore P.

5 years ago

My own bank never helps me out the way other banks are willing to

Business response:

Hello, Theodore. We apologize for your experience. Please email us your phone number at social@firstmarkcu.org. We hope to speak with you to answer any questions and see how we can better serve you as a member. Thank you for your review.

Daniel G.

5 years ago

Every time I call card services I get transferred 3 times where I have to give my acct number all 3 times. Im on hold for ten minutes and after 15 damn minutes I'm told their system is down and can't help me! I'm closing this damn account and moving to Security Service!

Business response:

Hello, Daniel. We appreciate you sharing with us your experience with card services. As a credit union, that is not the type of interaction we want you to have when calling. We apologize for this interaction and would like to speak with you about this call. Please email us your phone number to social@firstmarkcu.org. Thank you for your review.

Ernesto Y.

5 years ago

I've been with firstmark before it was changed from teacher c.u. I was 15yrs old when I got married 1985 and added my spouse then you all changed my account to a duel account my spouse somehow became the person in charge of the account . Thxs for being a family bank by helping us

Business response:

Hi, Ernesto! We are happy to hear of your membership with us over the years. We look forward to continuing to serve you and your spouse. Thank you for being a Firstmark Credit Union member.

Unknown

5 years ago

Loss for words. Saying your concerned about the customer. “NOT”. Do what is right!!! Jessica if you can open an account in 10 minutes & do I right ... demonstrate. If you truly cared about the member those words would of never come out of your mouth.

Business response:

Hello. We apologize for the inconvenience you experienced when trying to open an account. Please email us your name and phone number to social@firstmarkcu.org to help you resolve any issues. Hopefully, we can speak with you soon. Thank you for your feedback.

Sandra

5 years ago

The Drive Thru service is closed on Saturdays. I can't imagine why closing on Saturdays can be due to Covid 19? Drive Thru services should be open on Saturdays especially since lobbies are closed on Saturdays. This is a disservice to your clients.

Business response:

Hi, Sandra. We appreciate your review and will share your feedback with our leadership team. We are temporarily closed on Saturdays to give our employees more time with their families. Our call center (MCC) is open on Saturdays from 9 a.m. to 4 p.m. to help answer any questions. You can also use our ATMs to deposit and withdraw funds and Online Banking to view your balances, transactions and remote deposit. Thank you for your understanding and membership.

Ernie G.

6 years ago

Miserable. Wait wait wait. Slow slow slow. You're going to loose customers!!!!!

Business response:

Hello, Ernie. We do apologize for the wait times you experienced. We will be calling you to go over your recent visit and discuss other possible options for conducting your transaction. Thank you for your review.