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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
2023 Gold Canyon Dr, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A breach occurred and FMCU is not interested in determining the cause. The breach did not involve a loss of funds, evidence was presented and still no explanation.
My experience was very professional. Ms. Dulce Alvarez was very well presentable. She answered all my questions I had and went out of her way to ask me if l had more question about the loan just to let her know. She explained herself very professional. I highly recommend her for helping others as she has helped me
Business response:
Hello, Mauro! It's fantastic to hear about your great experience with Dulce at our Zarzamora location. Did you mean to rate us a five on your experience? If so, hopefully, you can update your review. We appreciate you taking the time to share your review. Thank you for your membership and look forward to serving you again soon. Sincerely, Firstmark Credit Union
I would like to say that the assistance we received was excellent and we didn’t feel rushed. I would recommend Your financial service to anyone needing help. Alice Perales assisted yesterday and then we were assisted by Destiny today. They were both great.
Business response:
Hi Alice, We're thrilled to hear about your positive experience with our team members, Alice and Destiny! We strive to provide excellent service to all our members, and we are happy to hear that you were satisfied with your experience with our staff. It is wonderful to know that you had a great experience and would recommend Firstmark to others. Thank you for your membership! Best, Firstmark Credit Union
I opened a basic checking. While verifying all info was correct I decided to open a power of the dollar instead
Business response:
Hi Irma, We appreciate your feedback and membership. We're excited to hear about your decision to open a Power of the Dollar Checking account. We look forward to serving you again in the future! Sincerely, Firstmark Credit Union
Very slowl very slow and little interest in serving on the part of the cashiers
Business response:
Hi Rocio, We apologize for any inconvenience you experienced during your visit. We strive to provide excellent customer service and are saddened to learn we did not meet our expectations. Your feedback is valuable to us, and we will address this issue with our team to ensure a better experience in the future. Best, Firstmark Credit Union
Having to wait, busy staff were observed. Tried using the app to schedule/appointment but found I had to enter my password twice.?
Business response:
Hi Leticia, We are sincerely sorry for the inconvenience you experienced during your recent visit to our Culebra Financial Center. We value your feedback regarding the long wait and password reentry to schedule an appointment. We will take steps to address these issues to ensure a smoother experience for our members in the future. Thank you for bringing this to our attention. We are grateful for your membership. Sincerely, Firstmark Credit Union
Could not leave this bank fast enough. First of all, they charge for everything. My debit card never arrive in the mail, and they wanted to charge $5 for each one. I've now requested copies of statements that I no long have access to, and they are $3 each - complete rip off! The biggest headache was the number of times our card was suspended for making online purchases for our business. We had a BUSINESS account and literally every subscription and online purchase was flagged for fraud and I was having to call multiple ... read more
Business response:
Hi Stephanie, Thank you for sharing your feedback regarding your experience at Firstmark. We sincerely apologize for any inconvenience you may have encountered. We understand your frustrations regarding the charges for debit card replacements and statement copies. Regarding the multiple suspensions on your business account, we apologize for the inconvenience caused by our fraud prevention measures. We strive to ensure the security of our members' accounts and sometimes false positives occur. We appreciate your patience in ... read more
I had a great first experience. The lady that helped me was patient and helped me throughout the whole process. The lady’s name was Tracy Gonzales. I went to the Jefferson First Mark branch.
Business response:
Hi Dalia, We want to thank you for taking the time to share your positive experience with us at Firstmark. We're thrilled to hear that Tracy provided you with excellent assistance and made sure you were taken care of throughout the entire process. We appreciate your kind words and will make sure to pass along your compliments to Tracy. Thank you again for choosing Firstmark. Best regards, Firstmark Credit Union
Excellent service! Extremely friendly and makes you feel like a part of the Firstmark Credit Union family.
Business response:
Hi, Cindy. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for being a Firstmark Credit Union member!
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.5 star rating with 5,784 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open tomorrow at 9:00 a.m.