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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
2023 Gold Canyon Dr, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very slowl very slow and little interest in serving on the part of the cashiers
Business response:
Hi Rocio, We apologize for any inconvenience you experienced during your visit. We strive to provide excellent customer service and are saddened to learn we did not meet our expectations. Your feedback is valuable to us, and we will address this issue with our team to ensure a better experience in the future. Best, Firstmark Credit Union
Having to wait, busy staff were observed. Tried using the app to schedule/appointment but found I had to enter my password twice.?
Business response:
Hi Leticia, We are sincerely sorry for the inconvenience you experienced during your recent visit to our Culebra Financial Center. We value your feedback regarding the long wait and password reentry to schedule an appointment. We will take steps to address these issues to ensure a smoother experience for our members in the future. Thank you for bringing this to our attention. We are grateful for your membership. Sincerely, Firstmark Credit Union
Could not leave this bank fast enough. First of all, they charge for everything. My debit card never arrive in the mail, and they wanted to charge $5 for each one. I've now requested copies of statements that I no long have access to, and they are $3 each - complete rip off! The biggest headache was the number of times our card was suspended for making online purchases for our business. We had a BUSINESS account and literally every subscription and online purchase was flagged for fraud and I was having to call multiple ... read more
Business response:
Hi Stephanie, Thank you for sharing your feedback regarding your experience at Firstmark. We sincerely apologize for any inconvenience you may have encountered. We understand your frustrations regarding the charges for debit card replacements and statement copies. Regarding the multiple suspensions on your business account, we apologize for the inconvenience caused by our fraud prevention measures. We strive to ensure the security of our members' accounts and sometimes false positives occur. We appreciate your patience in ... read more
I had a great first experience. The lady that helped me was patient and helped me throughout the whole process. The lady’s name was Tracy Gonzales. I went to the Jefferson First Mark branch.
Business response:
Hi Dalia, We want to thank you for taking the time to share your positive experience with us at Firstmark. We're thrilled to hear that Tracy provided you with excellent assistance and made sure you were taken care of throughout the entire process. We appreciate your kind words and will make sure to pass along your compliments to Tracy. Thank you again for choosing Firstmark. Best regards, Firstmark Credit Union
Excellent service! Extremely friendly and makes you feel like a part of the Firstmark Credit Union family.
Business response:
Hi, Cindy. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for being a Firstmark Credit Union member!
It was excellent.
Business response:
Hello, Vicki. We appreciate the review and for being a Firstmark Credit Union member!
Leticia was fast efficient and knowledgeable.
Business response:
Hi, Vicki. Thank you for your review and for choosing Firstmark Credit Union!
Awesome customer service.
Business response:
Hi, Nora. We appreciate your review! Let us know how Firstmark can help you in the future. Thank you for choosing us for your banking needs!
The services are not good you have to talk to a machine and wait for a long time and sometimes once thay answer the call just hangs up like they did it on purpose and then they are closed on Saturday when you need them the most.
Business response:
Hello, Anthony. We apologize for the long wait time you received and are working as quickly as possible to answer all our member's calls. As of August 6, we are open on Saturdays at select locations! The closest location to Zarzamora open on Saturdays is our Mission location. If you have any further questions, you can email us at social@firstmarkcu.org. Thank you for your review and feedback.
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.5 star rating with 5,670 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open on Monday at 9:00 a.m.