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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
2023 Gold Canyon Dr, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was in a car accident, the other driver was at fault. His insurance paid off the balance on my car, which was being financed by FirstMark and the people at FirstMark were extremely helpful in the financing the used vehicle that I purchased at a dealership that was also very impressed with the work that FirstMark does to help it’s members. So was I. Nikki Estrada at the 122 Donaldson branch and Matthew C. Bohr at the 11530IH-35 North branch were both very knowledgeable and helpful.
Business response:
Hi, Annie. We are sorry about your car accident and grateful we could help meet your need with financing a new vehicle. We noticed you rated us one-star. If there is anything we could have done better, or if you have any questions, please email us at social@firstmarkcu.org. If not, we would love for you to update your review to five stars! Thank you for your review.
No one knew what they were doing at the bank.
Business response:
Hello, Tamie. Thank you for sharing your experience. We hope to address your concerns and provide you with a better experience in the future. The Legacy manager will be calling you to talk through your visit. We look forward to speaking with you soon.
Felipa was the representative that assisted me. She was very knowable of the products I had questions on and very thorough in explaining my loan documents before I signed them.
Business response:
Hello, Araceli. We are grateful for the five-star review. Thank you for being a Firstmark Credit Union member!
I just went to the branch located at Culebra. All I wanted to do was make a deposit to my account. I sadly learned that the atm is very close and next to the person teller service. I waited 20 minutes. I did not see any move from the customer in front of me. Supossedly he was doing a person to person transaction. But he was blocking the atm with his vehicle. So Being alraedy kate for work I decided to take off. Later I called Customer service to notify the reason for the call. In the process a rep lady told me that I sounded... read more
Business response:
Hello, Osmin. We apologize for the wait you experienced at the Culebra location and the interaction you received when calling in today. We hope to answer your questions and provide you with a better member experience. Can you share your phone number at social@firstmarkcu.org? Thank you for your review.
Horrible Bank. I agree with Jim Denning "Firstmark has an amazing gift for making simple tasks prohibitively complex. Do not bank there unless you have a LOT of free time to deal with their ever changing processes." I write: Diane Bacon at the Gulfdale branch is the least interested in customer service. They don't care. They will respond with a computer generated response. "We apologize for your recent experience and would like to speak with you to make it better. Please email us your phone number to social@firstmar... read more
Business response:
Hi, Paul. We understand your experience may have been less than satisfactory. We’d like to learn more about your most recent interaction with us and discuss how we can better serve you. A member of our Call Center team will reach out to speak with you. We appreciate your feedback and membership.
Totally excessive times waiting for a call center rep. HIRE MORE PEOPLE. Hung up after waiting for 17 mnutes. Left a call back number. Still waiting !!
Business response:
Hello, Robert. We apologize for the long wait times. We will make sure a supervisor calls you back today to answer any of your questions. Thank you for your review.
My own bank never helps me out the way other banks are willing to
Business response:
Hello, Theodore. We apologize for your experience. Please email us your phone number at social@firstmarkcu.org. We hope to speak with you to answer any questions and see how we can better serve you as a member. Thank you for your review.
Every time I call card services I get transferred 3 times where I have to give my acct number all 3 times. Im on hold for ten minutes and after 15 damn minutes I'm told their system is down and can't help me! I'm closing this damn account and moving to Security Service!
Business response:
Hello, Daniel. We appreciate you sharing with us your experience with card services. As a credit union, that is not the type of interaction we want you to have when calling. We apologize for this interaction and would like to speak with you about this call. Please email us your phone number to social@firstmarkcu.org. Thank you for your review.
I've been with firstmark before it was changed from teacher c.u. I was 15yrs old when I got married 1985 and added my spouse then you all changed my account to a duel account my spouse somehow became the person in charge of the account . Thxs for being a family bank by helping us
Business response:
Hi, Ernesto! We are happy to hear of your membership with us over the years. We look forward to continuing to serve you and your spouse. Thank you for being a Firstmark Credit Union member.
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.5 star rating with 5,670 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open on Monday at 9:00 a.m.