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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
2023 Gold Canyon Dr, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Adrian was absolutely amazing throughout my loan process! 🙌 He was super responsive, knowledgeable, and made everything feel easy and stress-free. He explained things clearly, kept me updated the whole time, and truly went above and beyond to make sure everything went smoothly. You can tell he genuinely cares about his clients. Highly recommend Adrian if you’re looking for someone reliable, efficient, and great to work with!Â
Business response:
Hi Makyla, Thank you for your wonderful review and feedback! We are happy to hear that Adrian made your loan process smooth and stress-free. We appreciate you highlighting his responsiveness and care. Let us know how we can help you again in the future! Best, Firstmark Credit UnionÂ
Do not get a loan with FMCU! We have a second mortgage with them. After opening it they needed our homeowners insurance (again) which I promptly provided, couple of months go by they needed the homeowners insurance again and I provided it but now they want the insurance company to call them so we did a three-way call and the insurance company told them that my policy was active like it's been for the last 23 years and the insurance company sent over my binder/declaration page. A week goes by and they charged me $3,800 for fo... read more
Business response:
Hello Brandy, We’re sorry for the frustration you experienced regarding your homeowners insurance. We understand how stressful situations like this can be, and we appreciate you giving us the opportunity to review and address the concerns with your loan and insurance. If you have any additional questions or need further assistance, please don’t hesitate to contact us at (210) 442‑0100. We’re here to help. Thank you, Firstmark Credit UnionÂ
Very good. Excellent help.Â
Thank you for all your help. The lady assisting me was so informative and answered all my questions and helped me purchase the bonds I needed.Â
I had a 9:30 a,m appointment with Alice Pereles. However, a wall-in family occupied her time from before 9:25 am (when I arrived until around 10:30 am. I was about ready to leave when the branch mamager pulled me into his office and set up two new CD's. I don't know why I bothered to set up the appointment if walk-in's go ahead of those with appintments.Â
Setting up the pre loan was really excellent. Cruz Alaniz very professional & helpful. Actually trying to get the loan assured while trying to buy a car was not as smooth. In all, we probably had to talk to 5 different associates. Had we not continued to call it would have not been completed. The problem seems to be a first come first serve model so one can never talk to the same person. All were helpful but the experience not good.Â
Well it's was ok ,,only took to long,never had been to long in a bank just to open a account.Â
Business response:
Hi Belinda, We apologize for the long visit and are grateful you chose us for your account. Hopefully, we can provide you with a faster experience in the future. Thank you for your honest review and feedback. Best, Firstmark Credit UnionÂ
I was in on a Friday at the location on Huebner and had the MOST difficult time. All I asked for was an updated debit card as my card was expiring. First of all i was greeted in the most unfriendly way. And furthermore was told I couldn't do it. I've banked with Firstmark over 8 yrs and never have I been treated this way. Roxanne, supervisor was absolutely unprofessional. I will be taking my investments elsewhere. I called customer service and was able to get a new card after all in the branch. Firstmark please do better. ... read more
Business response:
Hello, We are deeply sorry to hear about your experience. This is not the level of service we aim to provide. We value your membership with Firstmark and appreciate your feedback. We spoke with the team regarding your comments and discussed how we can provide a friendlier member experience in the future. Thank you for sharing, and we hope to continue serving you in the future. Best, Firstmark Credit UnionÂ
At first I attempted to open a CD account online. Filling out info, one question ask my duration of retirement. I provided that information. At the end of the process where one can review your application, instead of saying “duration of retirement” it says “duration of employment”. That is two VERY DIFFRENT periods, retirement vs employment. Due to this glitch, I had to call into the FMCU service center and have a customer service representative complete the application. She was not able to see the glitch on her end. I then... read more
Business response:
Hello Lynne, We're glad you were able to open your new CD. Thank you for sharing your experience and bringing the online application question to our attention. We appreciate your patience and working with our call center team to complete the application. Your feedback is valuable, and we are looking into the application wording. We strive to make our online services as clear and user-friendly as possible. Thank you again for the feedback and the five-star review! Best, Firstmark Credit UnionÂ
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.5 star rating with 5,784 reviews.Â
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open tomorrow at 9:00 a.m.Â