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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
11530 North IH 35, San Antonio, TX, 78233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
My loan representative was very helpful and respectful to me, she was excellent.
Business response:
Thank you for sharing your experience, Richard. We appreciate you taking the time to leave us a review. We look forward to your continued membership with Firstmark Credit Union.
Ariana Valdez was awesome. Ariana was pleasant and dedicated to answering questions I had on loan process. Exceeded my expectations.
Business response:
Hi, Vilma. Thank you for the review. Happy to hear that Ariana exceeded your expectations! We look forward to your continued membership with Firstmark Credit Union.
All the staff I have ever talked to have been kind and helpful over the years. They are a valuable asset and always have an answer!
Business response:
Hi, Karen. It's been great assisting you over the years, and we are appreciative of your continued membership. Thank you for being a Firstmark Credit Union member!
My experience with Firstmark CU has been wonderful. Staff is consistently friendly and professional. Highly recommend!!! ⭐️⭐️⭐️⭐️⭐️ Experience.
She was super helpful and took time to listen and explain everything to me. Very appreciative!
Business response:
Hi, Tamala. Awesome! It's great to hear of the helpful service you received at the O'Connor location. We appreciate your review. Thank you for choosing Firstmark Credit Union.
Could not leave this bank fast enough. First of all, they charge for everything. My debit card never arrive in the mail, and they wanted to charge $5 for each one. I've now requested copies of statements that I no long have access to, and they are $3 each - complete rip off! The biggest headache was the number of times our card was suspended for making online purchases for our business. We had a BUSINESS account and literally every subscription and online purchase was flagged for fraud and I was having to call multiple ... read more
Business response:
Hi Stephanie, Thank you for sharing your feedback regarding your experience at Firstmark. We sincerely apologize for any inconvenience you may have encountered. We understand your frustrations regarding the charges for debit card replacements and statement copies. Regarding the multiple suspensions on your business account, we apologize for the inconvenience caused by our fraud prevention measures. We strive to ensure the security of our members' accounts and sometimes false positives occur. We appreciate your patience in ... read more
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.6 star rating with 218 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open on Monday at 9:00 a.m.