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1944 NY-22, Brewster, NY, 10509, United States
Get directionsFor starters, read the other reviews here before signing up. The service is a grift and, based on my experience, quite the scam. Here's how it went for me. We had a minor wasp issue. The initial tech was nice and we signed up for a year. They were desperate to get us for 2 years, but we denied that. After two services, we received calls to upcharge our service for additional protection. We weren't very interested and mentioned that we would likely cancel service after the contract expired as the initial issue was solved. T... read more
Oh where to start, first of all the door to door salesman who came by (should have been my first red flag) lied about the length of the contract. I said multiple times I was only willing to sign up for 1 year of service, not multiple years, which he assured me was what I was signing for, but the page on the Ipad he didn't show me when i signed was for 2 years. The first service was fine, but the next few they spend less than 20 minutes at my house, claiming they treated a bunch of areas that my camera showed they didn't go. ... read more
Business response:
Hi Brad, I'm sorry for the frustration you experienced during your time with Fox. This is certainly not the kind of service we aim to give our customers, and we apologize for falling short with you. I've been attempting to locate your account in our system to ensure you get removed from our call list, but the information from Yelp isn't yielding any results. If you contact our office, we can flag your closed account to prevent future sales calls. You can reach us at (914) 984-5967 or westchester@fox-pest.com. We wish you the... read more
Horrible service don't live up to their end of the bargain on your contract. Don't call them for emergencies they give you an appointment three days later asked to speak to a supervisor they don't call you back. Terrible terrible terrible
Business response:
Hi Maryann, We're sorry we weren't able to respond more immediately to your pest issue. Our lead technician, David, let me know he spoke with you and arranged an appointment to take care of this. If you have any additional questions or concerns, please don't hesitate to reach out. We are eager to meet your pest control needs. Sincerely, Michelle B. Customer Relations Team
Called about yellow jackets, 1st Tech came and treated all the areas/crevices we showed him, he stated within 12-14 days if any activity is present call and they would retreat. We did, and they sent a different tech who treated the one issue and NOT the second. My Husband came home and was quite upset they didn't redo the second issue. We called and asked to send the !st tech out to do and complete the treatment correctly. We were told payment only covered one revisit. THEY didn't do the job, and refused to send someone to a... read more
Business response:
Hi Sue, I'm sorry to hear of your frustrating experience and would like to help. Our system does not show an account matching your name here, so please call our office and ask to speak with Trevor. He is one of our supervisors and will work to make things right with you. Sincerely, Michelle B. Customer Relations Team
Some dude showed up on my porch trying to solicit and wouldn't take no for an answer, he made my mother in law feel uncomfortable. She said he walked up with no vehicle which made her unsure he was even being truthful. His "pitch" was that they had been applying mosquito and tick treatments at a neighbors house, she said we aren't interested closed the door and he started speaking again to get her to open the door. Another thing the uniform leaves a lot to be desired in regards to figuring out what company you are and what y... read more
Business response:
Hi Michael- Thank you so much for sharing your experience with us. We’re very sorry to hear that our sales representative made your mother-in-law uncomfortable—that’s never our intention. We really appreciate your honest feedback and will work on improving how our team represents themselves and respects boundaries. Thanks again for helping us do better. Sincerely, Cortney G Customer Relations Team
I used Fox Peat Control because outside my house was overrun with box elder bugs. Darrel Nelson came out and sprayed the entire perimeter. I haven't seen another boxelder yet! Thanks Darrel.
Business response:
We are happy to hear that, Denise! Let us know if you need anything before your next scheduled service. Thank you for choosing Fox! Sincerely, Rachel J. Customer Relations Team
Wesley Thompson was thorough and explained the process well . I had may questions relating to future service especially in the spring when the bees come out
Fox has been my pest control company for a several years. We haven't had any significant pest issues until this summer and I've previously been satisfied with the Home Protection Plan and Sentricon services they provided. This summer, yellow jackets entered a vent on our house and Fox sent technicians out to apply a treatment on 3 occasions because the yellow jacket activity persisted. After the 3rd treatment, the yellow jackets immediately entered the house. When I called to express my concern to a management representative... read more
Business response:
Hi Catherine, We appreciate you bringing your concern to us. Keeping your home pest free is our number one priority. Please give us a call to discuss your concerns further. Sincerely, Kacie E. Customer Relations Team
I had a sales rep knock on my door to try to sign a contract for insect removal. I claimed my next door neighbor just signed up and a truck would be here tomorrow. After speaking to him for a while I could tell he was lying. I said let's walk over and confirm. But didn't. After all the pressure sales he finally left with nothing. I walked over to my neighbor and found out he indeed Didn't agree to anything. Fox Pest Control is BS and should be reported. I already posted it on facebook to protect others in my town.
Business response:
Hi John, We are sorry for your negative experience with our sales representative. We appreciate your feedback so that we can properly address this with our team. If there is any other assistance we can provide you, please reach out to our office. Sincerely, Michelle B. Customer Relations Team
Fox Pest Control Hudson Valley has a 4.7 star rating with 2,127 reviews.
Fox Pest Control Hudson Valley is open now. It is open 24/7.