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Fox Pest Control Hudson Valley
- Pest Control
- Brewster, NY
About this business
Location details
1944 NY-22, Brewster, NY, 10509, United States
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PLEASE READ THIS REVIEW before YOU sign up! I have NEVER given a review on YELP but felt compelled to share this experience with you all. Westchester County, NY Resident. I signed up nearly 2 weeks ago due to a HUGE BEE problem. We had a Large Bee hive on the exterior portion of the house along with 2 Bees nests under the house siding (one in front and one in back). We clearly articulated the problems and the locations that needed to be addressed. The appointment was scheduled. Fox came out and removed the exterior bee hive ... read more
Business response:
Hi Cindy, We are sincerely sorry for any inconvenience this may have caused you. It sounds like you could benefit from a conversation with our management team. Please reach out ASAP and we can get you taken care of. Sincerely, Kacie E. Customer Relations Team
Unable to reach a person- (been on hold for a very long time!!). Money is automatically taken out of acct. but no service completed!! I'd like this to end and to please have payment refunded .
Business response:
Hi K, I am sorry that you have had such a hard time getting in contact with us. Unfortunately I cannot locate your account with your Yelp name, but you can email westchester@fox-pest.com and ask for a representative to call you. We hope to get this resolved as soon as possible. Sincerely, Abby V. Customer Success Team
In spite of calls and written letters about the incredibly bad service, Fox Pest control is still billing me. I do not recommend this company.
Business response:
6/14/2022 Hi Robert, we apologize for not better explaining your winter service. Our branch operations manager would like to speak with you so she can get your situation straightened out. However, we cannot locate your account information using your first name and last initial listed here. Will you please call us at 631-479-3399 or email us at longisland@fox-pest.com and ask to speak with our branch operations manager? We look forward to hearing from you. Sincerely, Abby V. Customer Success Team 9/14/2022 Hi Robert, I'm sor... read more
I had been dealing with mice (and other invaders) taking over my basement space and didn't want to go down in my basement anymore. I tried handling it myself , but they kept coming back. I called Fox and they sent Alex C out to inspect the area . He placed traps, sealed areas he believed they were entering in and I have been free of rodents ever since! Definitely worth calling the professionals. Thank you Fox Pest Control for your prompt and professional service and sending a technician out that understood and handled my iss... read more
Business response:
Hi Debbie, I definitely get not wanting to go into your basement when there are mice down there! We are happy to hear that Alex was able to eliminate the mice in your basement so you can use it more comfortably now. Thank you for sharing your positive experience with us. Sincerely, Abby V. Customer Success Team
Great service, professional, quick and efficient! Shoutout to Luis Ramirez that did an amazing job!
Business response:
Hi Camila, thank you for your positive feedback. We are fortunate to have you and Luis as a part of the Fox Family. Sincerely, Abby V. Customer Success Team
I was lied to. I was told it was a one time service when I scheduled on phone. I paid in full $189. I had spoken to the guy who was at my house that day and was very clear I did not want him to come back I just needed the one time visit. He said I needed to sign his clipboard for him to use my credit card for that service and to confirm he did the service. So I signed. He blatantly lied. A month later I noticed an unauthorized charge on my credit card $68. Apparently it's $150 to cancel account and they charge you monthly ev... read more
Business response:
Hi Danielle, we apologize for the miscommunication. We would love to get the situation straightened out, however, we were unable to locate your account number. Please give our office a call so we can get this settled. Sincerely, Abby V. Customer Success Team
Crooks. They spray stuff to bring more bugs. Money grab. Trick u into a contract and when u cancel they still charge u
Business response:
Hi King S, we are sorry you were unhappy with your service. It is common to see increased activity after your initial treatment as pests are flushed out of hiding places, but this typically resolves 1-2 weeks after treatment. And if there is anything you are particularly concerned about, we will come for a follow up treatment at no charge. This is part of our satisfaction guarantee. We would love to address your concerns and help turn your situation around. Since we aren't able to look up your account by your Yelp name, plea... read more
Had a two-year plan with them. Never noticed any difference then we got carpenter ants and they couldn't even be bothered to come out when we called and reported it. We called them twice to come take care of the ants and the third phone call was us canceling and they could not have possibly cared last they didn't even ask why.
Business response:
Hi Mickey, we are sorry for your unsatisfactory experience. The customer service you describe is far below our standards, and we are eager to correct this. We do not have any accounts matching your name, so we are unable to contact you more directly. Please call our office at your earliest convenience so that we can help. Sincerely, Michelle B. Customer Success Team
My wife and I scheduled an appointment with Fox Pest Control for Fri, Aug 20th to remove a very dangerous wasp nest. John called us and confirmed the appointment and told us that Alex would arrive between 2pm to 4pm. On Fri, Aug 20th, I took off from work to wait for Alex to arrive. At 4pm, he still hadn't come, so I called their office and was told he was "almost finished with a job and that he was in the next town over" and that "he text us when he was on his way." At 6:30pm, he still hadn't called, texted, or arrived. We ... read more
Business response:
Hi Tom, we are sorry to hear of your frustrating experience. I attempted to locate your account, but we do not have your name in our system, so we are unable to contact you directly. Please call our office at your earliest convenience, or email us at westchester@fox-pest.com. Once we can pull up your information, we will get a technician to your home promptly and at a time that works for you. Sincerely, Michelle B. Customer Success Team
Frequently asked questions about Fox Pest Control Hudson Valley
How is Fox Pest Control Hudson Valley rated?
Fox Pest Control Hudson Valley has a 4.7 star rating with 2,111 reviews.
When is Fox Pest Control Hudson Valley open?
Fox Pest Control Hudson Valley is open now. It is open 24/7.