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Fusion Auto Finance
- Automotive
- Farmingdale, NY
About this business
Location details
215 Daniel St, Farmingdale, NY, 11735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Do yourself a favor and DO NOT USE THIS COMPANY or Teachers Federal Credit Union to finance or lease a car. My current auto guy trying to find me a new car warned me that Teachers uses Fusion and that he NEVER finances any of his customers through them. He told me even though you might save a little every month, I would regret it in the end. My car was totaled in an accident that was determined 100% not my fault at the scene 5 months before my lease expiration. After it was totaled I was advised to continue making payments a... read more
Good luck trying to get into contact with anyone there. It’s not gonna happen.
Business response:
Dear Thomas , sorry to hear you had a negative experience. Our goal is total customer satisfaction, so I would love the opportunity to review your account and further discuss your experience. Please call me directly at (631) 232-2500 Ext 276. Thank you, Karen Brito Fusion Auto Finance
They make it impossible to get a lease buy out letter when you refuse to finance with them. Rude and unprofessional customer service from Karen the Manager at the Farmingdale office. From her tone of voice to the way she answers you and speaks down to you and then threatens to hang up the phone when you match her disrespectful tone.
Business response:
At Fusion Auto Finance we really value feedback. Please contact us at (631) 232-2500 ext 276 so we can have a better understanding of the events that took place.
Completely misrepresented end of lease agreement. Got me to return vehicle a month early and then after it was returned charged me the lease payment. Smugly told it's a 39 month lease. Crooks.
Business response:
Dear John , I responded to your google review as well. Sorry to hear you had a negative experience. Our goal is total customer satisfaction, so I would love the opportunity to review your account and further discuss your experience. Please call me directly at (631) 232-2500. Thank you, Karen Brito Fusion Auto Finance
Was not pleased with lease return process. Was looking to buyout lease by financing balloon payment but they requested I pay market value instead of end of lease payment amount. A difference of $6K. Instead of an appreciative customer and a continued customer relationship I will return vehicle at end of the month and will stay away from Fusion in the future. Would recommend going elsewhere if your dealership uses Fusion to finance.
Business response:
Hi, Tony. Please give us a call at (631) 232-2500 so we can learn more about how things could have been better.
Fusion is the worst leasing company I ever dealt with in the past 20 years.
Beware of Fusion, whether you are buying out your lease or returning the vehicle. Their standard lease agreement has multiple provisions that stand in direct contradiction to federal and state law. For example, their waiver of the right to a jury trial and claims as against Fusion are void pursuant to New York State's Motor Vehicle Registration Act and they will attempt to charge you a "Doc Fee" if you buy out your lease that is not specifically listed in the Lease Agreement in contravention of the federal Consumer Leasing ... read more
If you want to trade in your car prior to oease end at a dealer of your choice, they do not allow the dealer to payoff the remaining balance and payoff. They want many thousands of dollars more from the dealer. We have been told this by many new car dealers. Fusion wants the equity. Make sure if you are leasing a new car you check and make sure Fusion is not who the lease is with.
I would love to write a review about your terrible customer service but im sure you will just delete it.