Fusion Auto Finance

Name: Fusion Auto Finance
Address: 215 Daniel St, Farmingdale, NY, 11735, US
Telephone: (631) 232-2500
Price range: $$
Rating: 4.9

4.9

★★

503 reviews

|Car Dealers|Farmingdale, NY 11735 United States

215 Daniel St, Farmingdale, NY 11735 United States

(631) 232-2500

(516) 460-9983

https://www.fusionautofinance.com/

Closed now

About

Fusion Auto Finance's New York Lease Return & Resale Center is in Farmingdale, NY. Fusion Auto Finance develops turn-key auto leasing programs with credit unions that generate high customer satisfaction. Fusion focuses its business model on providing competitive programs that are financially sound for the company, the credit union partner, and the credit union member. Along with its marketing partner, GrooveCar, Fusion offers credit unions the CU Xpress Lease, the nation’s number one credit union auto leasing program. Members enjoy the benefits of lower monthly payments, GAP waiver coverage, flexible lease terms, and a fair wear-and-tear policy.

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4.9

★★

503 reviews

5★413

4★45

3★7

2★0

1★0

38 reviews have no rating

Reviews(45)

Google Reviews(458)

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Pierre J. Grace review for Fusion Auto Finance

Pierre J. Grace on Facebook

2 years ago

Very courteous, and they have a clean and up to date showroom, if you are in the market for pre owned vehicles.

Business Response:

Thank you for your feedback, Pierre J.. We really appreciate you taking the time to share your experience with us. Cheers, Fusion Auto Finance

Anita Ricciardi Murphy review for Fusion Auto Finance

Anita Ricciardi Murphy on Facebook

2 years ago

Excellence service. The agents were very profession and helpful.

Business Response:

Hey Anita Ricciardi, thanks for leaving such a wonderful review. We are thrilled that your end of lease process was simple and easy; our staff will definitely be happy to read your feedback. We will continue to strive to deliver the same great experience for all our customers.

Casamia Chestnut Nabisco review for Fusion Auto Finance

Casamia Chestnut Nabisco on Facebook

2 years ago

Staff was helpful, knowledgable, comfortable, kind & efficient. They made a difficult task (turning in a vehicle I love) much easier :)

Business Response:

Dear Casamia Chestnut, We’re delighted to hear you had a great experience during your lease-end process. We are completely devoted to making the return process as simple and surprise-free as possible, so it’s great to know that was your experience. We will continue to strive to deliver the same great experience for all our customers. We hope to see you back for your next leased vehicle. Thank you once again! Anna Isaza Fusion Auto Finance

Wade Engel review for Fusion Auto Finance

Wade Engel on Facebook

2 years ago

I have done the lease thing for many years . If you maintain your cars with proper tires, cleaning inside and out , get excess scratches and minor dents taken care of before hand, have all books with vehicle and two sets of keys you will not have any problems upon your return. Fusion does a thorough job of inspecting your vehicle and the inspectors are fair... They have a job to do! The whole process takes about 30 minutes from start to finish. Don’t fall for car salesmen telling you to leave your car with them and they will have fusion come and inspect vehicle and remove same ... You are only asking for trouble!, and open yourself up to more damage sitting in a car lot!!! Follow directions and requirements and you will be fine!!! Remember it’s not your car, it’s owned by someone else!!!!

Business Response:

Thank you so much for your feedback, Wade. We really appreciate you taking the time to share your experience with us. Cheers, Fusion Auto Finance

Jen C on BBB

★★

2 years ago

I’m completely thrown by all the unsatisfied reviews. My experience was quite the opposite. I had a difficult time with the dealership so I went directly to fusion. I was greeted kindly, treated with respect, and had all questions answered in a prompt professional manner. Even after my case was transitioned to other areas, my first contact never dropped the ball and assisted me even when it was no longer her responsibility. Then, to top it off, she continued to assist me with NJ taxation paperwork after the buyout was finalized and closed. This woman is definitely a shining example of how to conduct business and how to provide exemplary customer service. With that being said....thank you Fusion for employing Jeanne L****** who made my lease buyout the most seamless & pleasurable experience.

Kim Krug-Kg review for Fusion Auto Finance

Kim Krug-Kg on Facebook

3 years ago

Staff was friendly and answered all questions upon returning vehicle. It was an easy and smooth process and would recommend leasing from this company. Thank you!

Theresa Mull review for Fusion Auto Finance

Theresa Mull on Facebook

3 years ago

Easy quick lease return - very nice employees

Business Response:

Hey Theresa, thanks for leaving such a nice review. We are thrilled that your end of lease process was simple and easy; our staff will definitely be happy to read your feedback. We will continue to strive to deliver the same great experience for all our customers. Thank you again! We hope to see you back for your next leased vehicle. Fusion Auto Finance

Richard Cirami review for Fusion Auto Finance

Richard Cirami on Facebook

3 years ago

I have been in this industry for the better part of 40 years and have leased many high end vehicles. As in the past you know you are going to get a bill for every little issue with the vehicle once it is returned. This morning I was greeted by young lady with a warm smile who was as pleasant a person to speak with. I had an 8.30 appointment arrived at 8.10 and she informed me that the gentleman who would go over the vehicle was there at 8.30 sharp. With that she invited me to a cup of coffee and a comfortable place to sit. At 8.30 a gentleman appeared and introduced himself as the person who would perform the inspection. Some 20 minutes later it was complete not a dime charged just pleasant people doing the right thing. She called me to the counter had all my papers in order and then said sit tight I ordered an Uber vehicle to take you back to work. Never in my years in this industry have I meet a group of employees who exceeded every expectation in sincerity and professionalism. Thank you

Business Response:

Hey Richard, thanks for leaving such a wonderful review. We are thrilled that your end of lease process was simple and easy; our staff will definitely be happy to read your feedback. We will continue to strive to deliver the same great experience for all our customers. Thank you again! We hope to see you back for your next leased vehicle. Fusion Auto Finance

Dina Higgins review for Fusion Auto Finance

Dina Higgins on Facebook

3 years ago

I went to return my car to fusion. The staff was friendly. I was called an Uber. One of the staff Scheanna saw I was waiting for an Uber since the place was closing insisted on her own time to wait with me. She was so kind and went above and beyond. She checked on my Uber he was a no show and she ordered me another Uber. She waited and kept me company. I was so grateful it was dark no one was there and my phone was dying. More companies need employees like Scheanna. I hope She is not only paid for her time but also acknowledged for her extraordinary customer service. Thank you again.

Business Response:

Hey Dina, thank you for taking the time to leave such a nice review. Customer satisfaction is a top priority for us, so we am glad to see that reflected in your end of lease experience. We will make sure she gets the recognition she deserves! Thank you once again! Fusion Auto Finance