This profile has been claimed by the business owner or representative.
Gateway Park Senior Living
- Assisted Living Facilities
- Poway, CA
About this business
Location details
12750 Gateway Park Rd, Poway, CA, 92064, United States
Get directions
We were recommended this community from A Place for Mom.The experience from start to finish was so positive. [Removed] was incredibly pleasant and helpful. Moving her in was so easy.There was an issue with her air-conditioner and they came within 15 minutes to fix it. She told me she often feels someone is always stopping by her room to check in. The staff here is very attentive. She tends to do a lot of her socializing in the dining room.She has utilized the shuttle services to go to doctors appointments and said it was ver... read more
Dad has a very nice one bedroom apartment that he loves. When he first moved in to make sure that he wasn't isolated they paired him with a buddy which was awesome. The staff is friendly and they go above and beyond to make sure he is comfortable. There was an incident where my dad had an emergency and I live two hours away so the staff went to make sure he was fine and help him with his meds which I truly appreciate. Overall it's been a great experience.
Mom is very happy at Gateway. It really suits her. The food is good. The facility is clean. The staff is friendly. We've been nothing but pleased there
The place is a dump. Old, smelly, dirty. I wouldn't live there if someone else paid me. The entry was not inviting; the person at the desk was not friendly.
Business response:
We are always open to feedback from prospects and residents to help us improve. We are currently going through necessary upgrades to our community, for the betterment of everyone. It is our aim for everyone to leave happy and with a better understanding of what we do. We appreciate your patience at this time, and we wish you the best of luck in your search for the right senior living.
I was very disappointed in Gateway. It is very old, run down, dark and it smelled. It was dark, carpets were dirty, and it had way too many stairs.
Business response:
We are always open to feedback from prospects and residents to help us improve. We are currently going through necessary upgrades to our community, for the betterment of everyone. We appreciate your patience at this time, and we wish you the best of luck in your search for the right senior living.
There are issues with cleanliness in the facility. Corporate is very cheap regarding the facility. Not enough staff to keep it clean or respond to problems. Kitchen runs at the pleasure of the employees, not the residents. We wish we had chosen another facility, but moving at our age would be very difficult.
Business response:
You will be pleased to know that we are in the process of interviewing staff – so the challenge in the dining and housekeeping departments is only short-term. Our residents will appreciate that we take the necessary time to interview and just hire not the first, but the best candidates who fit our needs. Moving forward, if you have any specific dining requests, please talk directly to our dining services manager or the executive director, as we are happy to address feedback from our residents.
Did not offer memory care only assisted living. Rates were great but atmosphere depressing.
Frequently asked questions about Gateway Park Senior Living
How is Gateway Park Senior Living rated?
Gateway Park Senior Living has a 4.4 star rating with 108 reviews.
When is Gateway Park Senior Living open?
Gateway Park Senior Living is open now. It is open 24/7.