This profile has been claimed by the business owner or representative.
Gene Juarez Salon & Spa - Silverdale
- Hair Salons
- Silverdale, WA
About this business
Location details
11065 Pacific Crest PL NW Ste B-130, Suite B-130, Silverdale, WA, 98383, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 09:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
After 12 years as a client, I experienced a terrible customer service which I realized my business should be transferred to another salon that values me as customer. The receptionists at Gene Juarez's salon requires training and maturity to handle customers.
Business response:
Lala, Your feedback is valued and appreciated and we thank you for taking the time to share your concerns and experience with the Silverdale Salon General Manager. Sincerely, Colleen
Let me start by saying that my esthetician (Aria) was AMAZING! The issues I have are not with the actual service (I had facial) but with the atmosphere. The pre-Covid gene Juarez could teach the post-Covid a thing or two. They're is no fancy locker room and showers anymore, no foot soak with a beverage. While getting my amazing facial I can hear everyone walking in the hall and chatting, laughing etc. VERY distracting when trying to enjoy the service. The music in the room shut off about halfway through and did not come bac... read more
Booked a cut and conditioning treatment and was told she might not have to dry or style my hair! Crazy! Then she cut it too short. I usually love it there but super disappointed today.
Business response:
Dear Jennifer, I am so sorry about your most recent experience and there has to be something we can do to make this better. Please call me at 425-748-1462 or email colleens@genejuarez.com to discuss. Sincerely, Colleen
I didn't really have that great of an experiance with GJ of Kitsap. I did post a review but it was at the wrong location although I did say Kitsap. I called before I showed up to the salon & was told that I could walk in for a hair color consultation. However when I arrived in person the lady at the front desk reception said that 'I was misinformed' well great! (not really) I didn't get a sorry but these days I never expect much. Way to go to make me feel like I'm stupid! I wasn't even mad either I took it like a t... read more
This place is a joke and a scam Don't go there they will make up bogus charges For a haircut and color Definitely not worth the $$$ My wife called several times and was giving the run a round, We will just let everyone know of the bad experience she had at your salon and how she got ripped off.....
Business response:
Dear Carsten, Please contact me at 425-748-1462 to discuss what happened as it is not typical of the services and experiences we provide at Gene Juarez Salon & Spa. Sincerely, Colleen
I just called to make an appointment for cut and highlights. After going through the lengthy appointment scheduling process I was told that they are not drying hair due to Covid. Really ridiculous but then I asked if the price of service is reduced because of reduction of service. Unbelievable but their price is the same! I canceled my appointment!Update: the salon is not addressing charging the same amount of money
Business response:
Dear Liz, Though we had hoped to reintroduce blow-drying to our services sooner, after reviewing new scientific findings, we've made the decision to delay adding blow-drys until Phase 3. While we pride ourselves on guests leaving the salon looking and feeling their best, health is our highest priority. Design guests may choose to arrive with freshly washed and air dried hair, which will allow your artist to dry style your cut once it's complete. We appreciate your understanding and flexibility during these uncertain times... read more
I scheduled online.. it didn't work so I called. I asked for a partial balayage and a trim.. the stylist put me in the chair, and then I took my hair down and she said she didn't have time to do my hair. She said they only booked me for an hour. She was extremely rude and unprofessional. Her name is Cheryl. I never got a call back from corporate, either. I wouldn't recommend going here & wasting your time.
Business response:
Dear Tessa, I am so sorry about your experience and I would love the opportunity to make this right for you. Please send your contact information to colleens@genejuarez.com and I will reach out as soon as I can. Sincerely, Colleen
Never again. My colorist, Hunter did a good job with my coloring however neither her or the stylist who cut my hair listened to my concerns about the length they wanted to leave me with. All I asked for was a shape. Either trim with a style or whack it to chin length. I have very thick, dry and coarse curly hair. It was waist length when I began. I left with some layers and hair about 4-5" shorter. I look like Irish Weird Al today. I can roll it, flat iron it but I can't wash and go which is all I wanted.
Business response:
Dear Cindy, I am so sorry that you are unhappy with the service provided and we would like to offer a complimentary redo haircut with Kylee, Katelyn or Ryan and know that theywill be able to resolve this for you. To schedule an appointment you can call a Kitsap Salon Manager or any booking agent. Sincerely, Colleen
I've tried to book with Kylee twice and both times she has canceled on me because she was "sick". The first time she canceled on me they rescheduled me twice eventually with a different stylist so to make it up to me they said they would put a note in my account to compensate my deep conditioning which didn't actually happen.
Frequently asked questions about Gene Juarez Salon & Spa - Silverdale
How is Gene Juarez Salon & Spa - Silverdale rated?
Gene Juarez Salon & Spa - Silverdale has a 4.4 star rating with 511 reviews.
When is Gene Juarez Salon & Spa - Silverdale open?
Gene Juarez Salon & Spa - Silverdale is open now. It will close at 8:00 p.m.