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Gene Juarez Salon & Spa - Silverdale

4.4

About this business

Location details

11065 Pacific Crest PL NW Ste B-130, Suite B-130, Silverdale, WA, 98383, United States

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WeekdayScheduleStatus
MonClosed
Tue10:00 a.m. to 9:00 p.m.
Wed10:00 a.m. to 9:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat09:00 a.m. to 8:00 p.m.
Sun12:00 p.m. to 6:00 p.m.
4.4511 reviews
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Amanda J.'s profile image
Amanda J. 
rating
14 years ago

It is hard to find someone to color your hair the way you want. Ashley at Gene Juarez is amazing. I would recommend her to everyone. 

Jamee F.'s profile image
Jamee F. 
rating
15 years ago

My cousin was in town for a few days before she had to deploy to Afghanistan and she wanted to get the works. We walked in and asked if they had any openings for facials and haircuts. They were very accommodating in getting us in for the day since it was last minute. We didn't wait long at all. I don't remember the womans name cutting my hair, but she was great. I didn't even really explain to her too in depth about what I wanted she basically knew what was going to work for me it seemed. The style she did afterwards was lov... read more

Karisha S.'s profile image
Karisha S. 
rating
15 years ago

Only had a brow wax done but McKenzie (esthetician) was so funny and she did an awesome job. I'm so picky about my brows but she listened and does a great job on a continuing basis. Gave four stars bc it is a little pricey, but overall the staff is friendly and courteous. No long waits here either. 

Annonymous L.'s profile image
Annonymous L. 
rating
15 years ago

I just had my hair hi-lited yesterday and love it!! The girl, Chloe who did it - was amazing!! I was so happy with the way it turned out! The entire staff was so friendly - and you can tell they are 100% committed to Customer Service!! I would highly recommend them! Their prices are very reasonable for the services they offer! I thought they would be very expensive from the looks of it - but they are very resonable - and the staff are definitely professionals! Thank you so much Chloe! I love my new dew!!! 

Anja's profile image
Anja 
rating
a year ago

Long story short: I went in with my two kids for haircuts and to get mine and my daughter's eyebrows waxed. I paid over $300 for the three of us. My toddler looked amazing. His haircut was worth every penny, and I absolutely loved his stylist, Kaitlyn. My teenage daughter and I had Linda, and although she is a really friendly person, my daughter's and my haircuts were horrible. My daughter actually started crying as soon as we got back to the car. She is trying to grow her hair out and is currently in an awkward phase. We ... read more

Business response:

Dear Anja, I am so sorry about the experience you describe, and I am confident there is something we can do to make this right! Please call the Silverdale Manager @ 360-692-4600 or contact me at colleens@genejuarez,com to discuss further. We look forward to hearing from you! Sincerely, Colleen 

Valerie P.'s profile image
Valerie P. 
rating
a year ago

I did not have a very good experience at this particular location. GJ has not been the same as when I used to go back in the 90's. I lived out in Silverdale the was a few years ago. When I arrived at the salon there was a Covid sign I guess I wasn't allowed to walk into the store. I was greeted by a sullen front desk person & that was disappointing b/c I used to work at GJ were the front desk women were energetic & smiled, first rate customer service. That was gone. I never felt more uncomfortable in my life. Also ... read more

Business response:

Dear Valerie, we have not had Covid signage in years. Our desk staff is friendly and polite. Our artistic staff is trained in all hair types. We provide year round continuing education for services and products to our artistic staff. Sounds like you haven't visited us at our new location at the Trails at Silverdale and we would love to have you come in for a consultation or for a service before posting your next review. I am confident you will have a positive experience. If I can assist you with anything, please don't hesita... read more

Gina S.'s profile image
Gina S. 
rating
a year ago

It has been a year since I visited Gene Juarez, and I am sorry to report that my most recent visit was not improved from my last. In fact, in was arguably worse, because I paid more money for the service. To start, I do want to acknowledge that everyone at this salon is kind and engaging, and the environment is always clean. If that is the most important criteria for you, then you will be satisfied with your experience. However, the cuts and styling are always the same... no matter the photo I bring - or the specific reque... read more

Business response:

Dear Gina, if you are unhappy with the haircut provided, we would like to offer a complimentary redo haircut within two weeks from the original service date. To schedule this redo appointment please call me at 425-748-1462 or email colleens@genejuarez.com to discuss. Sincerely, Colleen 

Marina R.'s profile image
Marina R. 
rating
2 years ago

I asked for a significant amount of hair cut off. When asked if I wanted layers, I stated that I was unsure but my stylist suggest them, so my short cut didn't look too bulky. I was fine with that. She cut my hair, which looked okay at the time (it was night time and I couldn't tell from afar with my short cut and the black cape). I noticed while being blow dried she didn't use a brush or comb or anything. Just ran her fingers through my hair while blow drying. I figured she was doing a rough dry and would use one to style a... read more

Business response:

Dear Marina, I am so sorry that we have dropped the ball and I will do everything I can to make this right. Please call me at 425-748-1462 to discuss. Sincerely, Colleen 

Marina R.'s profile image
Marina R. 
rating
3 years ago

I came to see Cheryl at the Silverdale location with 5 months worth of growth and previously highlighted ends. I showed her a picture of beautiful buttery blond color. She decided to balayage my hair and promised to achieve this color. I was starting to worry when her application was fast and sloppy. After she washed it, I realized it was orange. Instead of taking responsibility and fixing it, she just said that maybe color wasn't strong enough and referred me to her manager. The manager. Sandra, was only concerned about the... read more

Frequently asked questions about Gene Juarez Salon & Spa - Silverdale

How is Gene Juarez Salon & Spa - Silverdale rated?

Gene Juarez Salon & Spa - Silverdale has a 4.4 star rating with 511 reviews. 

When is Gene Juarez Salon & Spa - Silverdale open?

Gene Juarez Salon & Spa - Silverdale is open now. It will close at 8:00 p.m.