Gentle Dental Community San Francisco

Matt P. 

on Yelp

16 years ago

The office isn't the nicest, and some of the X ray equipment looks old (newer equipment often uses less radiation in taking X rays), but I've had pretty good experiences at gentle dental. Once, the dentist suggested I replace a "cracked filling" that was indeed really old, however my insurance rejected it outright, and since I couldn't afford the several thousand dollar procedure myself, I didn't go ahead with it, and have heard nothing in the 3 cleaning since then about a "cracked" filling. Overall, the staff have been ... read more

Louis B. 

on Yelp

2 days ago

**Get a second opinion before agreeing to a deep cleaning here** I came in as a new patient on Oct 8 (Blue Shield DHMO) for an examination only -- no cleaning of any kind was performed. Dr. Randhawa told me I needed a below-the-gum deep cleaning (scaling and root planing) in all four quadrants, about $55 per quadrant under my plan, $220 total. That recommendation did not hold up: 1. Dr. Randhawa took the measurements himself, and the probe was held at an angle, which can inflate pocket depths. 2. My X-rays show no bone lo... read more

Jonathan C. 

on Yelp

a month ago

Absolute worst experience ever-- I came early for my appointment and ended up waiting for 1.5 hours just to be led into an exam room to wait an additional 20 minutes to be seen. Off to a bad start already... and it just gets worse. They insist on taking a full set of X-rays first (in which they don't seem to care what angle the teeth were positioned in the photos, from what I can tell by looking over at the screen as the photos appeared). The dentist then came in, and proceeded to check my gum pockets by checking a single t... read more

Siyang C. 

on Yelp

a month ago

Would leave zero stars if possible. This year I was supposed to have appointments in February and August. Each time they rescheduled the appointment, multiple times. For example, I was supposed to have a cleaning on August 17th at 8:30AM. They called me at around 8 saying that the hygienist isn't available. I asked why they couldn't tell me earlier, and they said that "it just happened this morning". Okay. So I reschedule for August 25th. I arrive on the 25th and they tell me hygienist still isn't there. Some guy comes in,... read more

Polo M. 

on Yelp

a month ago

We had a frustrating experience with the staff at the San Francisco clinic. Getting insurance approvals for a treatment plan takes forever. I called the insurance directly to expedite, but they said they have not received any requests from Gentle Dental. Clearly the bottleneck is with Gentle Dental. When I called Gentle Dental, the staff couldn't help because the person handling the case is out of office for a week, and I will have to wait till she gets back. Clearly Gentle Dental has just been sitting on the documents, with... read more

Steven R. 

on Yelp

4 months ago

I have Medicare advantage plan that includes Delta dental and I went there to try it out. I have been using the services of UCSF dental school for over a decade and I thought I needed a change. The cleaning was fine and x-rays were fine they were free with a Delta dental advantage connected to my Kaiser plan. However I pay for extra treatment that I really didn't need some antibiotics for my teeth. It wasn't the fact that I spent the extra money one time, it's a fact that I cancel an appointment and was going to go back o... read more

Forrest G. 

on Yelp

5 months ago

I came to the dentist after making them the primary on my dental plan, They had me fill out online forms, which I did not have a problem with, I had a problem with the length of the forms, because they only give you 2 to complete the forms and then tell you you have to do them again because you get timed out, I told him I could not complete the forms that fast. They then told me I could not see a dentist and cancel my appointment.. 

Pablo F. 

on Yelp

5 months ago

I left this clinic with serious concerns about the treatment recommendations I received. I was initially quoted nearly $3,000 out of pocket after insurance for three crowns and a deep cleaning. Because of the significant cost, I requested a second opinion within the same clinic, and the recommendation remained essentially the same. Wanting additional reassurance, I visited a different dental office for an independent evaluation. Their recommendation was completely different: a filling and a cleaning for approximately $200.... read more

Jonny I. 

on Yelp

5 months ago

I went here for a check-up. They took X-rays. The dentist looked at the x-rays & my teeth for a few seconds and then advised the following: 1. remove all wisdom teeth 2. root canal 3. fillings for 'multiple cavities' 4. Antibiotic injections into my gums 5. Deep clean 6. Night guard fitting The initial bill for just 4, 5 and 6 was ~$4,500 (of which I had to pay $2,600. As someone who has never required dental work, and brush & floss twice a day, I was shocked. I decided to get a second opinion. I've just come back from a ... read more