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Gentle Dental Community San Francisco
- Dentists
- San Francisco, CA
About this business
Location details
2494 Mission Street, San Francisco, CA, 94110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First thing is they aren't service animal friendly,they ask for medical papers proving my dog was a service dog.very unprofessional it's none of there business why I need a service dog.i was under the belief that is was illegal for people to ask for personal info on your disability. Then to kick your service dog out of the building. Then they put me in a room for an hour and don't tell me nothing.it was bad enough they took my support away from me then put me in a room alone for an hour they really messed my day up.i. alrea... read more
Business response:
Neil, we are concerned to see this review. We are looking into the situation and may need to gather more details. Please contact our local management team at +1 415-821-1200 and ask for the Practice Manager.
Can not recommend. Very disturbed by their practice. Cost me unnecessary expense. I was directed to Gentle Dental by my insurance company as I get free cleanings two times a year. The dentist examined me and said I needed a deep cleaning which would be costly as it's not covered by my insurance. He would not do a regular free cleaning once his diagnosis was made. I was suspicious as my dental hygiene is very good, so I went back to my regular dental office and paid out of pocket for a full cleaning. My dentist confirmed ... read more
Business response:
Dear Matthew, thank you for taking the time to post your feedback, and we appreciate you bringing your concerns to our attention. I have forwarded this to our billing and clinical teams. We are attempting to research your account and need more information so we can pull up the correct information for an accurate response. Please call us at (415) 821-1200. Thank you.
This is a fraudulent operation. I have no cavities, but they offered me a same-day "laser" cleaning that would require numbing and painkillers--something I've never encountered before. My college roommate, an oral surgeon with the University of Washington, told me this procedure is not medically indicated and serves no purpose, but frequently leads to bone death that must be corrected through surgery. And, of course, it nets the shady dentist $$$. Someone else was receiving this procedure in the chair next to me, but I s... read more
Business response:
Clare, we are sorry to see this review and will look into each of these matters with the local team ASAP. If you would like to contact our local management, please call (415) 821-1200 and ask for the Practice Manager.
I REALLY wish I'd read the reviews before scheduling. Stay away. They insisted I had to be examined by a dentist before my cleaning (never in my life have I had a dental office do this) which should have been my first clue. They then insisted I needed a deep cleaning, which with my insurance would be ONE THOUSAND DOLLARS. I have no pain, no bleeding, no issues at all with my teeth. I left, and reached out a few weeks later asking if I can have a regular cleaning, I'll floss aggressively, and we can do a 3 month call-back. ... read more
Business response:
Thank you for bringing your concerns to our attention, Ellen. We take your feedback very seriously. We would appreciate the opportunity to discuss your concerns. Can you reach out to our Director of Operations to provide additional details? Our email is riskmanagementdepartment@interdent.com or, if you would prefer to call, (844) 219-8187. Thank you.
No I've been trying since 2021 to get a simple dental cleaning. They required a full set of X-rays I did not want and exam. I wanted a simple cleaning. They keep canceling and rescheduling this cleaning for over 2 years.
Business response:
David, thank you for bringing this concern to our attention. We will share this review with local and regional management and will ask for someone to contact you. You can also contact our local management team at (415) 821-1200 and ask for the Practice Manager.
The finance team makes many mistakes, they don't pick up the phone, and the dental work is average-bad.
Business response:
Dear Karla, thank you for taking the time to post your feedback and we appreciate you bringing your concerns to our attention. I have forwarded this to our billing, clinical and/or management teams. We are attempting to research your account and need more information so we can pull up the correct information for an accurate response. Please call us at (415) 821-1200. Thank you.
Was very disappointed by the service. I scheduled an appointment as a first time patient 2 weeks in advance and when I arrived I was informed the appointment had been cancelled. After showing my confirmation email the admin proceeded to tell me that it might have been my fault if I tried to "confirm the appointment online" - even though I never did that. So then she said the system has been glitching and tried to book me for a future appt in a month. I will not be returning because she didn't make me feel secure in the fact ... read more
Business response:
Salvador, thank you for bringing this concern to our attention. We apologize for the confusion and will relay this review to our local team and ask someone to get in touch with you. You can also contact our local management team at (415) 821-1200 and ask for the Practice Manager.
Update: I asked for my record/treatment plan and office managers/front desk had no idea what I was talking about or how to help me after several emails and phone calls. I finally went in person and magically they were able to help immediately. I will have to pay out of pocket for a new patient exam elsewhere if I want to get a cleaning now. Also, I did not receive a call from local/regional management. Either they are way too backed up with contacting unhappy patients or the response I received below is a stock response to ... read more
Business response:
Hi Jessica – While this reply may seem generic, we read every review and forward it to our local office team and the management team for review and to contact the patient to resolve any issues. Since this is a public forum, we cannot speak directly regarding patient care. If you would like to speak with someone, please call us at (415) 821-1200. Thank you
This business is rip off and direct care about patients' Well being. I needed dental cleaning. They set me up with a timely appointment date. I went in, they took expensive expensive X-rays and then . . . Scheduled me weeks out for the teeth cleaning. Who does that? I became suspicious about the quality of service after overhearing in the waiting room a customer complaining to staff that she was not aware that the clinic changed their teeth cleaning appointment before they arrived. I began to wonder if this was a consisten... read more
Business response:
Dr. Billy, thank you for bringing this concern to our attention. We apologize for the confusion and will relay this review to our local team and ask someone to get in touch with you. You can also contact our local management team at (415) 821-1200 and ask for the Practice Manager.
Frequently asked questions about Gentle Dental Community San Francisco
How is Gentle Dental Community San Francisco rated?
Gentle Dental Community San Francisco has a 3.1 star rating with 685 reviews.
When is Gentle Dental Community San Francisco open?
Gentle Dental Community San Francisco is closed now. It will open tomorrow at 8:00 a.m.