Gentle Dental Community San Francisco

Miss C. 

on Yelp

a year ago

Avoid this place like the plague! This office is a complete scam. They cancel or reschedule appointments without notice, and when you finally get in, they try to upsell you on unnecessary treatments. I went in for a routine cleaning, and they insisted I needed a deep cleaning and extra work--when I've had no issues at other dentists. They play a game with your insurance too. They make you come in for X-rays on one day, then tell you that you need to comeback for more work the, all to rack up charges and maximize what they ca... read more

Simona S. 

on Yelp

a year ago

6 years ago, I gave this place a 5-star review because they took me as a new patient during an emergency and doctor Ganguly was amazing, so I decided to follow her from Daly City to San Francisco when Daly City office closed. I have been a patient since, but will be looking to change a provider. This review is NOT for the dentists in the office as they were amazing. It is for the management and questionable billing practices. At the end of last year, I had an appointment for my annual check up. I was told that since Dr. G w... read more

TingYao C. 

on Yelp

a year ago

Tow of my appointments got cancelled in very short notice. The first time they said: You don't have appointment tomorrow, we don't have your insurance information. Who made appointment without insurance? After I gave my insurance detail again, they also request the NAME of MY EMPLOYER. The second time they just gave me 4 hours short notice without any reason. 

Rachel L. 

on Yelp

a year ago

This place tried to scam me. I went in for a check-up and cleaning. They took X-rays and then the dentist did an exam. He said the good news is you have no cavities (I wasn't expecting to have any, since I take very good care of my teeth and had no pain). Then he said I needed a deep cleaning. I'd never had this before and the previous dentist I saw (at South Beach Dental) didn't say anything about this level of problems with my teeth--in fact she said they looked very healthy and clean. The Gentle Dental dentist said I had ... read more

Frederico S. 

on Yelp

a year ago

Scammers. They lure you in with the excuse of a routine cleaning at your dentist, but when you get there, after waiting for hours in the reception, they try to charge you thousands of dollars for extra services. If you refuse, they simply refuse to do the service you originally scheduled. Get way from this place ! 

Monica M. 

on Yelp

a year ago

This is a follow up to my earlier review. I expressed my extreme dissatisfaction with the lack of customer service, their inability to take me on time and the staff's lack of professionalism and friendliness. However, my primary complaint I'm voicing is about fraud. Before I was seen, I was told to pay $128 for a required mouthwash. The office manager indicated it was required in order to get my teeth cleaned. I went ahead and paid it because I was there for a cleaning! During my cleaning, the hygienist told me that I ... read more

LitA C. 

on Yelp

a year ago

Depends on the shade of your skin as to the service you recieve. Was denied antibiotics, pain meds and I have requested my dental records 4 xs now and they refuse to provide them. Very nasty attitudes and EXTREMELY prejudice. None helpful and intentionally flexing management titles providing below par service. 

Camden K. 

on Yelp

2 years ago

Total scam. Came in for a cleaning and they said all is covered. They take literally 18 X-rays. I go to the dentist every 6 months and have never seen this. Then DR tells me I need a deep cleaning and it's not covered by insurance. I insist I've never had this happen ever since I go the dentist every 3-6 months. What a bait and switch scam. Now I see they there are so many negative reviews. Dr refuses to do a general cleaning covered by my insurance. Save yourself some time and don't fall for their bait and switch scam.... read more

Abby S. 

on Yelp

2 years ago

Stay away from this place. The receptionists did not let you finish and just talked over you while you are still talking. Not only one receptionist, but one after another, they all have the same behavior. Dont ever go to this uncivilized place to get any service. I just directly told them that I no longer want to be the patient in the clinic.