Gentle Dental Makakilo/Kapolei

R M. 

on Yelp

13 years ago

I came here about 3 times. First time, was as a new patient. What I didn't like, is that new patients have to come in TWICE. Once for x-rays and to "chat" with the dentist, and then you need to find time in your busy life to come back for your cleaning. I don't see why they can't just do it all one time like every other dental office I've ever been to. Strike One. Second time was for my cleaning. The dental hygienist was actually really nice. Then comes the dentist. Not so much. Not to mention I don't appreciate ... read more

Robert W. 

on Yelp

14 years ago

Dentists and techs are very good but be very aware of the billing department. They recently arbitrarily changed my insurance carrier resulting in a fee I should not have to pay. Their response was go complain to your insurance. During my association with them I was overcharged or erroneously charged 4 times and they ain't cheap! 

Tamara J. 

on Yelp

15 years ago

These people do not respect their patients!!!! My children had been a patients there for about a year when I made my appt here at the Makakilo office. I was given the same line about not being able to schedule a cleaning before an initial appt, ok whatever! I get to the appt wait for 30 minutes before seeing the dentist. This appt goes ok and I find that I need fillings on my two back teeth. Since my daughter is also due for a cleaning I schedule an appt for both of us. We get there and she is called about 5 minutes after... read more

Elizabeth L. 

on Yelp

16 years ago

I decided to switch dentists because I didn't like my previous one (she kept missing my teeth and hitting my gums during cleaning) so decided to try Gentle Dental in Makakilo. When I made the appointment, I was told that I first needed to make an "initial visit" before getting my teeth cleaned. It was a little unusual, but I decided to try it out anyways since they said my insurance should cover it. On the date of my appointment, I show up 5 minutes early to fill out the paperwork and give the receptionist a copy of my x-ra... read more

Mari K. 

on Yelp

19 years ago

Worst experience at a dentist ever! I have been getting regular dental care for my entire life and have had to change dentists from time to time as I moved around the country. I chose Gentle Dental in Makakilo because they are close to my home, accepted my insurance and seemed like a reputable place. Since it was my first time visiting, I had to have an "initial visit" BEFORE I was allowed to have another appointment for my cleaning...it's not like I need anything special....just my regular 6 month cleaning and check-up. So... read more