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Gentle Dental Makakilo/Kapolei
- Dentists
- Kapolei, HI
About this business
Location details
92-605 Makakilo Drive, Kapolei, HI, 96707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Went for a basic cleaning. I could've done a better job. Looking for a new dentist now.
staff here use to be very friendly, but for some reason, the entire staff left and new staff came in and these new staff are very rude, I called and asked my daughters dentist to call me regarding a service, the receptionist say I don't know, I can ask her to call. I told the staff to have her call me before any service, no call. when I called back two days later and ask why I did not receive a phone call, this guy, Bryce told me, the doctor is with a patient, your problem and hung up. how rude are these people, Bryce, you... read more
DO NOT GO HERE! I chose this dentist out of convince, it was located right down my street and boy do I regret it. From bringing my son here to me getting braces, the results you get will be disappointing. First they told me my son had zero cavities, but my son was complaining about pain so I took him elsewhere. Come to find out he has multiple cavities; Never brought him there again. I got braces from the Orthodontist department, and after paying about 5 grand my teeth don't only flare out but are crooked as well. I told Doc... read more
My appointment was scheduled far in advance. When I got there they told me it was going to be cancelled because they overbooked. They decided to go ahead with the appointment but rushed removing my braces. Afterwards I had to wait for 3 hours to get my retainer when it was supposed to have been ready in advance. As a business owner myself, I lost several hundred dollars and a good client waiting for this appointment. Will never return.
Business response:
Kyle - We apologize for the scheduling issues. We are talking about this with our teams and will see how we can avoid this type of issue in the future. We hope you will give us another chance, as this was not a regular day for us.
Been going to waianae comp since I was 14 years old Kathy is a awesome women how ever her staff not so nice very drama a hand full of them is alright the rest omg must hire outside outta of waianae some women tell your business to other people..
Business response:
Dear Royal Cuntry M., Thank you for taking the time to post your kind words about our staff. We are excited to share this with the team. At, Gentle Dental Makakilo, it means a lot to us to know you had a great experience and we look forward to seeing you on your next visit.
Just got off the phone attempting to make appointments for myself and 3 others...the gentleman who answered the phone said that appointment for cleanings were outscheduled until mid September, I hesitated and said ok I'll go ahead and book it. I then said if I find another place that has earlier appointments is is ok if I call back and cancel. He said he would rather I did the opposite...so call around and if not lucky push my already way out appointment further?? I said no I'll go ahead and book and he responded with a ver... read more
Business response:
Dear Aida T., Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. We spoke with our front desk representative and he did remember your call. He would like to apologize if he seemed short or rude. We get busy sometimes, but we do understand that is not an excuse. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at (808) 672-0397 .... read more
Horrible with scheduling. Receptionist doesn't care. I had a family emergency and they wouldn't want to see me until another six months.
They ask to call to make sure your x-rays have been sent to referred oral surgeon. I called to confirm. I was told, "standard procedure..." making my call seemingly unnecessary. I go to the oral surgeon who tells me they will need to take a set of x-rays (I assume I will be charged) They say they never received any x-rays. I go back to Gentle Dental Makakilo/Kapolei to get my x-rays, whereas, when I ask what happened...Their response..."I'm not sure..." Hmm...would I have been "charged" for another set of x-rays???
{run}this place is out to overcharge you. I'm looking for a new dentist and i try with them and from beginning,the doctor said me and my son needed a lot of fillings,3 fillings for me and 2 fillings for my son. So i told them since i have insurance i do my filling and hold off the two filling for my son and i been here for a while cause i keep giving them a benefit of a doubt and my son don't have insurance so he don't have the fill and the we go back and clean teeth for several times, nobody mentioned about my son filling a... read more
Frequently asked questions about Gentle Dental Makakilo/Kapolei
How is Gentle Dental Makakilo/Kapolei rated?
Gentle Dental Makakilo/Kapolei has a 4.5 star rating with 532 reviews.
When is Gentle Dental Makakilo/Kapolei open?
Gentle Dental Makakilo/Kapolei is closed now. It will open at 8:00 a.m.