Gentle Dental Makakilo/Kapolei

T. S. 

on Yelp

11 years ago

I had a horrible experience at Gentle Dental. I moved to Hawaii from the mainland and made an appointment at this location because they accepted my insurance and it was close to home. Not only did I have to go twice, once for x-rays and another time for cleaning, they made me have x-rays taken when I had all my previous dental x-rays done & sent from my previous dentist. After my two visits to Gentle Dental, I did not want to go back. I felt as if the staff was rude & they did not do a good job cleaning my teeth. Since I w... read more

Mika K. 

on Yelp

11 years ago

DO NOT recommend! Receptionist does not care! The dentist will NOT take care of you & refer you out. Even though I have visited this location many times, they can't remember my name or even how to pronounce it. Shared my concerns with Dr Lee "oh I'm sorry. If you want to visit the Mililani location, you're more than welcome". That's it! I'm moving my business to where the services are better. Ps: the 2015 NFL draft is on TV, where is the workers? 

Emily P. 

on Yelp

11 years ago

New to Makakilo and in need of a dentist for myself and children. Called the office and inquired about our insurance and if they are accepting new patients. When I asked what the process was to set up a new appointment she told me she would need to call me back later. She then said "Nevermind, hold on one minute." She placed me on hold for a minute or so and then came back just to tell me again that she needed to call me back because they were too busy at the moment. I said I would call them back. In the time I was wai... read more

C D. 

on Yelp

11 years ago

Don't Go Here!! As new patients, we waited over an hour to just get X-rays. They told both of us that we had exactly 5 cavities each!!!!! I was suspect, so I went to another dentist for a second opinion......come to find out I only had ONE cavity and my husband only had to FIX a filling on the one HE ALREADY HAD! Our family went from potentially having to pay for 10 cavities, to paying for only ONE AND A HALF. I can only imagine if we did not have insurance and would have had to pay for all of that on our own. I felt ... read more

Kelley S. 

on Yelp

11 years ago

Gentle Dental = Terrible I had a terrible experience at Gentle Dental and will never go back! I recently moved to the island and was due for a teeth cleaning. I called and they could get me in - they do the visits separately and could get me in first for x-ray and exam, after which I could schedule a cleaning. That was fine; I was happy they were able to get me in when I needed and that they took my insurance. From start to finish for x-rays and seeing the dentist, I was there nearly an hour and a half - that is ridiculous... read more

L S. 

on Yelp

12 years ago

It has been over 5 months since getting my fillings done here, and even then had to go back a few different occasions to get them fixed so that it wouldn't be so painful to chew etc. It is very evident that there is still something wrong with them with the pain there is with eating and the sensitivity to even room temperature food/beverages. I regret having them done and wish I could go back to having cavities instead. Pretty disappointing. 

Kimberly F. 

on Yelp

12 years ago

RUN! This place is out to make money... I came here as a new patient, looking to just get a checkup, since I already had my 6 month checkup and cleaning. I had all my records, including a ton of x rays that were just taken two months ago. I came and filled out paperwork for 15 minutes. Finally, I got called back by a middle aged woman. She was rude...did not say hi, or anything. I would say that I walked into the room, except it is just an open hallway of a bunch of rooms. There is no privacy! What kind of a set up is this... read more

Renata M. 

on Yelp

13 years ago

This place is not about health, is about profit! My toddler had x-rays on Jan 2012. He has no history of cavities or any other problems. In Jan of 2013 they asked for more x-rays and I denied. In the mid of 2013 they asked for x-rays again and I denied again. So, they refused to clean my son's teeth because I did not allow x-rays. Seriously? I think as a patient we should have the right to deny something. And, I take responsibility for it. I think they want x-rays every year because the insurance is paying for it. So, I just... read more

Barbara Y. 

on Yelp

13 years ago

The low rating is just from the recent dental visits. My last experience topped the cake. I waited for 1 1/2 hours in the dental chair before a dentist came in...running behind... But first I heard the tech and dentist talking about a patient- like making fun of them....broke hipa laws. i had extreme pain in my upper gums. They did an exray but dentist said..." don't see anything. I don't THINK it's infected." filed down my denture- still has sharp edges digging into my gums- and that was it. A wait for an hour and a half an... read more