Gentle Dental Makakilo/Kapolei

Lanie L. 

on Yelp

3 years ago

Worse dental office on Oahu! Can't get them on the phone! When you call they hang up on you sometimes! Most of the time they have their answering service on. You leave a message and they never call you back! Always sending bills when my insurance takes care of it. Always loud and noisey in the office, because of the people at the desk laughing and talking! It's horrible ! Looking for a new dental office! 

AJ J. 

on Yelp

3 years ago

Switched to this Dental clinic because I moved to Makakilo from Mililani. BAD decision! For starters, you can't even call this place. What kind of dentist office can you not even get a live person to answer. So I decided to go with their system and at least leave a voicemail. Never once have I received a call back. The only way to get any kind of assistance is to physically drive there and good luck with any type of bedside manner once in the chair. Not very professional. I'd rather drive back to my old dental clinic and Wa... read more

Mark K. 

on Yelp

4 years ago

After I left Gentle Dental of not receiving any professional courtesy of being on time, I booked my first time appointment with Laulani Dental Care in Ewa Beach and their 5 star reviews are spot on. The staff was so much more friendlier, courteous, and professional than Gentle Dental and they had me doing X-rays in less than 5 minutes of when I arrived. That's how customer service is suppose to be Gentle Dental. So if your looking for top notch customer service that stays on time with your appointment, I would definitely rec... read more

Cindy M. 

on Yelp

4 years ago

DON'T EVER GO HERE! YOU'LL GET THE CRAPPIEST TREATMENT! I've been a patient on and off for over 10 yrs. Recently, I had to make an emergency appt bc a filling fell out. That was the ONLY time anyone answered the phone! The temporary filling the doc put in fell out within 24 hrs. I called to reschedule my follow-up appt bc I couldn't wait another week. I left 3 messages saying I was in pain. No return call. It took six (yes 6) visits over 6 months before I was referred to an oral surgeon for root canal and THAT doctor said I ... read more

Lace H. 

on Yelp

4 years ago

Gentle Dental has been nothing but disappointing, every single time I take my parents to get their dental care. Mind you, my parents are in their 70s. They treat them like a number. No aloha. Dr. Janice Lee and Simon Lee are horrible dentists. My dad got a filling and it still bothered him, after paying alot if money for it OOP. They summed it up as recurring cavity, declined to see him again to treat the tooth then referred him to an oral surgeon. They wouldnt even honor the appt we made, cancelled it without even notifyin... read more

Jen Y. 

on Yelp

4 years ago

I've been visiting this office for the past 11 years and I've had a handful of issues but this is the first I've encountered a problem with office directly with customer service from a Kassidy! Previous to a call from her regarding appointment reminder I had left a Voicemail to cancel my appointment and reschedule 6 days earlier and received no response. Fast forward to the present 12/1/21 Kassidy calls me I stated thank you finally getting a call back to confirm canceling appointment she said she was calling to confirm appo... read more

Fuman C. 

on Yelp

5 years ago

Over ten years with Gentle Dental. Some things never change, their weakest links are scheduling appointments and customer service. They've always done an excellent job once I make it to the Dentists' chair. But getting there seems to be an ongoing issue. Reading other posts and from personal experience the office receptionist position seems to be somewhat of a weak link with a significant turnover. I believe the receptionist is not at fault, I do suspect issues with management and training. Perhaps a refresh of their adminis... read more

Lozza L. 

on Yelp

5 years ago

I do not recommend this dentist! Booking the first appointment was easy, and thats about it. As soon as I got there, staff where pushy, I had my xrays done etc. I originally booked an appointment so they could fill a form out in what I needed doing (I made them very aware while booking the appointment 'PCS form') I just needed a list and the dentists siganture. They said it could be done, great! As soon as the xrays where back, the dentist was uncooperative, and wouldnt let sign anything until I have ALL of the work done, (t... read more

Kamakana K. 

on Yelp

6 years ago

Lady in the front, that answers the phones, is rude as hell. Called to make my daughter an appointment, due to recently moving to makakilo, and its like she was hating her job and her life. I've read a few reviews about the attitude there but figure try it out anyway and boy it is true!! Her name is Cheryl and shes enough to make you want to go elsewhere! To whoever is employing her, please invest in extra training for sista Cheryl and give her a vacation or something, she seems to need a reset