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Gentle Dental Surprise
- Dentists
- Surprise, AZ
About this business
Location details
15601 W. Bell Road, Suite 202, Surprise, AZ, 85379, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't go here the dentist part is ok but the oral dentist is not good at all. My husband has some teeth pulled and they started the process and didn't have all the tools so they left and went to another store to get supply's. Came back and started the process and guess what no tools to finish the procedure. So left roots in his mouth and told him come back in two weeks to finish are you joking right. So I had him go to another dentist and they finished the work and now it cost me 250.00 to have it fixed.
For a long time I loved this dentist. I'm terrified of the dentist and I have a horrible gag reflex and they were always great about it. But recently things have changed. They would always let you know what was going on with print outs and whatnot of what was going to be done or what needed to be done. Months ago my husband went in for a cleaning and they told him one of his teeth was chipped. They said they could take care of it that day but we didn't have the money. So they went ahead and scheduled it anyway for the ne... read more
The one assistant for the orthodontist was rude and seemed annoyed as soon as she took my son and I back. Since we were seen last year she asked, "if we wanted to go ahead with last years treatment plan?" Me: "No my son's tooth is causing pain and you guys said at the dental visit that we would need the ortho to take a look." Her response was so do you want to go with last year's treatment plan? Long story short and a 'cookie cutter response' "we do not do extractions we go with braces and expanders." I am starting to feel l... read more
My family and I have been patients here for about two years, and will no longer be going. They're quite unorganized and have messed up appointments and payments multiple times. My son got his wisdom teeth taken out a few months ago and it was quite an experience. The day of the surgery I was asked to sign a paper confirming that I was given all the pre-op instructions, which I hadn't even though I called twice asking about them. The doctor was also very vague about aftercare and we actually found out most of what we needed t... read more
I didn't even get to my appointment. I scheduled three appointments, one for me and two for my two small children. I was offered a Saturday appointment but I had to wait two months to get it. Two days before the appointments I was told the Dr. would not be in an I had to reschedule. I rescheduled and again, two days before the appointment I was called and told that my insurance did not cover a ceratin set of x-rays, no problem, I will have my last dentist email my last set.. I figured I better call again to make sure they h... read more
I was a brand new patient. Called and scheduled appointments for both me and my husband there. I was called twice in one week both times to tell me that the doctor would not be in the office on my scheduled appointment day and that I needed to reschedule. Not the best way to attract new patients!
Business response:
Dear Shelly, Thank you for taking the time to post your feedback. It is essential for you to know that we value you as our patient and our primary goal is patient satisfaction and excellent service. We apologize for the inconvenience of having to reschedule your appointment on two occasions per the doctors unavailability. Please contact our Customer Service line at 800-461-7451, we would like to speak to you regarding this matter. We hope to speak with you soon.
This place is horrible with scheduling. I have had 3 separate appointments with them and the first they called me 4 TIMES throughout the day to try and get me to reschedule because "they wanted to go home early". They have rescheduled the other 2 now on separate occasions. I only gave them a chance because they had later hours in the day and because i have to work, this is a must. Now my extraction is over a month out now because of their rescheduling me. Don't think i will go back.
Poor scheduling. We waited over 2 hrs past our appointment. This happens every time we go there.
Business response:
Dear Jim, We apologize for the long wait time. We take your comment seriously and would like to discuss your situation with you. Please contact our Customer Service line at 800-461-7451. We hope to speak with you soon.
Thieves! Well at least the lead dental assistant is.Don't have a problem with the dentist I had, real good experience! However, I had a crown removed because the underlying tooth root was bad. I told the lead dental assistant, I can't remember her name, that I wanted to keep the crown for sentimental reason ( and because there was a lot of gold in it). While I waited for her to give me the crown I heard some grinding going on behind my back; I was still in the chair. She finally hande me the crown in a bag and most of the go... read more
Frequently asked questions about Gentle Dental Surprise
How is Gentle Dental Surprise rated?
Gentle Dental Surprise has a 3.8 star rating with 514 reviews.
When is Gentle Dental Surprise open?
Gentle Dental Surprise is closed now. It will open tomorrow at 8:00 a.m.