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15601 W. Bell Road, Suite 202, Surprise, AZ, 85379, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been having tooth problems and just needed to get x-rays done to see what's going on. Had suspected a couple infections. The doctor Truman Seiler and I were talking about if I needed to get anything pulled and I told him that I don't get numb with any kind of numbing shots or anything. His immediate response was "it's because you smoke weed" which I don't and said so then he responded with "so it's other stuff then." He just had openly assumed I am a drug user (I don't even smoke cigarettes or drink). Through out the ap... read more
Idiot that answered the phone should not have a job rude and had no idea what he was doing or talking about
I was extremely disappointed with my care from Dr. Truman Seiler and recommended no one should see him. He was very rude and passive aggressive when trying to help me figure out the cause for my toothache and blamed it on not flossing enough, which he then went on to make me feel very uncomfortable and embarrassed about my teeth even though I do floss. I went to my original dentist who found the actual reason for my toothache which was not from "not flossing enough" which is what Truman told me. I would give this guy a 0-5 i... read more
I've been going here for years and Dr Truman seiler is such a arrogant rude person When he asked if i floss everyday i told him i do and he proceeds to go back and forth with me saying i don't. Then proceeds to be racist talking about the bacteria in my teeth being foreigners and my teeth being border patrol and started saying some nonsense about trump. He is not professional and i advise you to stay away from that office!
DO NOT BE SEEN BY Dr. Truman Seiler!!!! Be AWARE. Dr.Seiler bedside manners aren't great, horrible with his work. The man shouldn't be a dentist, clearly he doesn't care about hearing his patients or being a dentist he's only there to make MONEY. I went in for two crowns on two of my teeth. I also had a tooth that hurt and he wrote a referral to see a Endodontics. After seeing the endodontics he clearly said there were cracks on my tooth and how did that dentist not see it on your tooth? I was sent with a plan for a crown an... read more
Went there 3/24 was told that I had periodontal disease and to slow the process down you needed this antibiotic put into your gums for $1,000.00. I told them no, the hygienist stated that we can't clean your teeth until you go through with the plan by me. I gathered my Xrays and went to 2 different DDS. Both DDS stated the same results no periodontal disease. I had my teeth cleaned and off I went. There SCAMMING your Insurance for out of pocket $$ that I would've paid. Don't go there. There scammers
Gentle Dental's front reception was very rude to my mom I wish I could've recorded the phone conversation, but my mom had made an appointment for my little brother because his filling had fallen out. The front desk lady told my mom she had failed to bring my brother to his appointment previously but my mom did make it he had braces done at another office but kept the cleaning appointments there. The front desk lady continued to fight with my mom as my mom told her my brother couldn't make it to the appointment because he had... read more
Business response:
Genesis, we are concerned to see this review. We are looking into the situation and may need to gather more details. Please contact our local management team at +1 623-556-2221 and ask for the Practice Manager.
I normally go to the Avondale location but had an emergency and decided to go here. Over the phone I scheduled to have a "procedure" done or so I thought... The front office and the Dentle assistant were very nice however Dr. Truman Seiler was NOT. He came in and talked to me for less than 5 minutes and stated I should just go back to the office where I normally go to... then he just left !!! When over the phone I scheduled for a procedure. I am such an understanding person but I don't like getting my time wasted and I don't... read more
Business response:
Dear Monserratte, thank you for taking the time to post your feedback, and we appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at +1 623-556-2221. Thank you.
Not good. I went in for my usual 6 month cleaning and a new hygienist (meaning one I had not used before) started taking measurements as they normally do, but this time coming up with numbers well outside my normal range, which would mean a far more invasive, far more frequent and far more expensive type of deep cleaning, which isn't without risk. The ordeal of just taking the measurements was far from gentle, far from considerate, and was very concerning, in my opinion. Guessing commissioned based. Anyway, the harsh me... read more
Business response:
Thanks for reaching out to us. We are concerned with this review. We believe this review may be for another dental office. Will you please give our Practice Manager a call to discuss this? If this is for another dental office we would appreciate it if you would remove this review. If this is indeed our office, we want to talk as well. Our number is (623) 556-2221, please press extension 2 and ask for the Practice Manager. Thank you.
Gentle Dental Surprise has a 3.8 star rating with 514 reviews.
Gentle Dental Surprise is closed now. It will open tomorrow at 8:00 a.m.