Gentle Dental Valley

Jayne H. 

on Yelp

7 years ago

They charged me double what the original quote was and I didn't notice it until after I left the office. (I paid about $1,800 too much!.) I returned less than an hour later and was told I was just given an estimate before and they wouldn't know what the my responsibility would be until the insurance paid. 6 weeks later, and the insurance company has not received a claim (even though they told me 2 weeks ago that it had been sent). The case manager refuses to answer phone calls. I have to go into the office to talk to he... read more

Diane V. 

on Yelp

7 years ago

This office is ridiculous. My daughter and I started treatment there. After repeatedly asking for billing statements, and never getting them, we both switched to another orthodontist. Over the last several years, I have repeatedly asked for a closing statement, and still do not have one. There has been excuse after excuse, being passed from person to person, office to office, and no one has been able to produce a statement. I had oral surgery there. When I scheduled the appointment, I told them to bill the insurance company... read more

Christen O. 

on Yelp

7 years ago

Wish there was an option to give zero or negative stars. Literally, the WORST run business I've ever been to. My daughter works her appointment's around her work schedule and they either call 5 minutes before her appointment and cancel it and move it out another month or she shows up and the doors are locked and there is a note saying they won't be in today. They change the name of the business every year or 2 just to start over because of negative reviews, complaints from the BBB and I assume other shady stuff they have goi... read more

Ryan Y. 

on Yelp

8 years ago

Unimpressed with office staff. I had a dispute on a bill. I was not informed of the cost and was told my insurance would cover it. It didnt. I called gental dental to resolve and lower the bill since i was paying cash. They didnt. It was sent to collections. I sent a letter to collections agreeing to a reduced amount. No response. Meanwhile gental dental wants a new appt. It had been 6 months with no reply to my letter. I made an appt. They said when i walked in that i would have reschedule after the amount was paid. Very po... read more

Bruno H. 

on Yelp

8 years ago

Just got a bill from this dentist a few months later after paying my co-pay and going over the exact amount and signing for it! But now I owe 90 dollars after knowing how much my insurance would pay and what I needed to pay! Second time this has happened between me and my wife. Have been to several dentists before and never had my prices change or told I didn't pay after I did! Glad my work is done hopefully won't keep getting bills from them! Changing my dentist immediately! 

Gary J. 

on Yelp

9 years ago

front staff rude and ineffecient .i waited way to long .the treatment room and the overall condition of the place was disgusting ,needed paint ,drywall repair and the small dental tray where the dentist keeps his tools handy was rusty , yes rusty, and i still didnt get my cleaning done because of some bs policy this company has ,and worse yet the dentist did not even bother to introduce himself to me . keep away from this place !!! 

Doroteo R. 

on Yelp

9 years ago

I had a bad pain on my back tooth. So I decided to go to this office to get it looked at I went in and it was horrible service I showed up to my appointment 30 min prior to my appointment hoping I would be seen in a timely manner. I ended up waiting 2 hrs just to get to the actual chair. I was told I had a cavity which needed to be filled. Then I paid for it to find out it was a root canal so I had gone back another time had to wait just as long but this time I waited to be told they couldn't do it so I had to come bk at a... read more

Coco Y. 

on Yelp

11 years ago

Billing here is atrocious. At first I was charged up front for each appointment until I received my explanation of benefits from my insurer. They not only overcharged me, but didn't submit all of my treatments. I did months of diligent research and ample communication, assured they would fix their errors and that I should ignore any bills from their corporate office. I did, and got sent to collections! Do not go here. Service is mediorce and their billind horribly erroneous. 

David G. 

on Yelp

11 years ago

Stay away! Bad place. I wish I could give negative stars. This place is the worst dental place I have been to. The girls taking the x-Rays use a metal guide which helps them aim the camera, but it cuts your gums up. Why not just learn to aim with out the aide? So now, days later, my gums hurt so bad. The dentist treats you like a number. He doesn't spend time getting to know you. And he's not gentle at all. If you have no choice, then good luck at this place. Or else, make an appointment somewhere else. This place is not ver... read more