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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Appt was at 4pm. Yet I waited for over an hour and a half. What's the point of an appt for an oil change if it's going to take that long.
Business response:
We appreciate you taking the time to share your feedback and we understand your frustration. The experience you've described is certainly not the standard we strive to maintain for our customers. Your feedback helps us identify areas where we can improve our service efficiency and better respect our customers' valuable time. Please reach out to Victoria Courtney at 855-971-6306 so we can discuss your experience further and work to ensure better service timing in the future.
I came to get my oil changed didn’t have enough mileage, switch to doing my differential and transfer case and they didn’t have the oil. About a month ago I had an electrical problem with my Uconnect. You couldn’t fix it so I had to take it to the dealership down a month ago I had an electrical problem with my Uconnect. You couldn’t fix it so I had to take it to Waxahachie Dodge to get it fixed. Right now I’m wondering why I even bought a vehicle from you all.
Business response:
We value your input and understand your frustration. These situations don't reflect the level of service we strive to provide our customers, and we would appreciate the opportunity to speak with you about this. Please contact Victoria Courtney at 855-971-6306 so we can discuss your experience further and work toward a resolution.
Convinced me to ship my corvette from Florida to Texas and we signed a deal . As soon as it gets there tried to make a whole different deal with a different customer . I paid over 2500$ to do this and the whole dealership no matter who I spoke to was rude and didn't care . They ignored me . After spending all that money and they don't even give me the time of day
Waited in my truck for 10 to 15 minutes after I let them know I was there.
I dropped my car off on Tuesday. By Friday, my as still has not be looked at, diagnosed, or told what was wrong. I called, text, and left multiple message trying to check on my car. I had something important to do Saturday morning at 6am and needed my car. I asked for a temporary loaner due to the extended time. I was told by Jose all he could do was give me a rental I would have to personally pay for. This was unacceptable to me. I asked to pick up my car that day by the time they closed. He said I could bring it back when ... read more
When they installed the new motor and new transmission, and then the new hoses. they should have noticed the leak coming from the radiator.
Setup purchase ahead of time. Cash purchase. Be there at 9:00am to pickup. Sebastian said check was fine. Drove 1.5 hours. Looked over truck. Signed paperwork & wrote check as agreed. Sebastian took to office came back said I needed to wire funds. On a Saturday.. Or cashier check from my bank! 3 hour drive to get cashiers check. Sebastian said he would fill up truck for the "inconvienience. He did not! They ran credit check on both of us for a CASH sale. Then when in finance department to get plates...they wanted a freaking ... read more
Did everything over the phone . wife went to dealership. No one showed her how to work the features and I don't know who Brandon Flem is.
I had a negative experience and feel misled. I specifically requested Ford Protect, but the dealer sold me a third‑party warranty, assuring me that it was the same and that “this is what all dealers sell.”After contacting Ford directly, I was informed that this warranty is NOT Ford Protect.Had I been given accurate information, I would not have agreed to this warranty. This was misleading and unprofessional.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.4 star rating with 11,941 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.