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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Sales was fine, but the finance experience was not. The finance representative misled us by saying one thing verbally and presenting different information in writing. I trusted what was said verbally, which I now realize was a mistake. For example, he told me verbally that my interest rate was 6.99%. I specifically remember expressing surprise that it wasn’t lower. In reality, he knew the interest rate was lower at 5.25%. To compensate for the lower rate, he added additional charges. Because I believed the interest rate was ... read more
Everything was good until i got done with the paperwork and the truck was pulled out of the car wash and it was covered with water stains and the manager says it's buy is after it could only be seen after the wash
The quality of the customer service needs to improve. Never try to get the customer to buy a vehicle that was not asked for. Never try to convince the customer to do anything they did not want.
Tire irons missing. Door code help. No communication after sign/buy. Not happy overall Need tireirons
Chad in Finance is not very well trained - he pushed back much too firmly when we asked for the car to be titled in Denton County causing us to be uncomfortable. Poor customer relations and communication.
Business response:
Thank you for your feedback and for taking the time to share your experience with us. We understand that the process of getting your vehicle titled in your preferred county is important to you, and we recognize that the interaction regarding this request could have been handled more smoothly. Your experience helps us identify areas where we can improve our customer service approach and ensure that all of our team members are better equipped to assist with various requests in a more accommodating manner. We truly value your b... read more
Noticed similar trucks went down in price on the website day after I bought one. Frustrating
Business response:
Thank you for sharing your feedback with us. We understand how frustrating it can feel when you see pricing changes shortly after making a purchase. Vehicle pricing can fluctuate due to various market factors and inventory considerations. Your experience is important to us, and we appreciate you taking the time to let us know about this situation. We're glad you chose Grand Prairie Ford for your truck purchase and hope you're enjoying your new vehicle.
I purchased a brand-new 2025 Mustang GT Premium from Grand Prairie Ford on November 15, 2025. I want to start by recognizing the sales team — they worked hard throughout the process, and I was satisfied with their professionalism and dedication. Their effort deserves credit, and I truly appreciated the support during the purchase. Unfortunately, the condition of the car after delivery and the follow-up work left me disappointed. The vehicle was not properly detailed or cleaned when returned to me. Instead, it was handed back... read more
Business response:
We take your feedback seriously and understand your disappointment. Your detailed account helps us recognize where we fell short of the standards that we strive to provide. We genuinely appreciate your recognition of our sales team's professionalism and dedication during your purchase process. Their commitment to serving customers like yourself reflects the standard we strive to maintain across all departments. Please contact Maricela Vera at Mvera@grandprairieford.com so we can discuss how to properly address your concerns ... read more
Mike the salesman was great! Financing was not great, errors on paperwork multiple times that I had to catch before signing
Business response:
We are delighted to hear about your positive experience with our sales team! It's wonderful that you found the service excellent and helpful throughout your visit. We truly value your feedback regarding the financing process and appreciate you bringing the paperwork concerns to our attention. Your diligence in reviewing the documents before signing shows great attention to detail, and we understand how important accuracy is in these transactions. Your input helps us continue improving our processes to ensure every aspect of ... read more
Tried getting in contact through phone and email, but no response. Was given a key fob with no key inside, just wanted to know if they had a copy. When I call I'm told they're busy, or they forward me to a busy line.
Business response:
Thank you for bringing this to our attention. We understand how frustrating it is when attempts to get assistance go unanswered, and we sincerely apologize for the difficulty you’ve experienced. We’d like the opportunity to help resolve your key fob concern as quickly as possible. Please reach out to Maricela Vera at Mvera@grandprairieford.com so we can assist you promptly.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.4 star rating with 11,941 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.