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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
To start off describing my experience. Firstly, I drove from Houston and called Jackie 4 hours prior to my arrival and provided him all the details that he requested to process the paparwork. I had requested him that I am with my family so kindly keep everything ready so I do not have to wait long at the dealership. When I was an hour away I called him back and inquired if he received everything and he confirmed received. When arrived at the dealership at 7 PM he said it will take us 30 minutes to complete the transaction an... read more
Business response:
Thank you for sharing your feedback. We’re sorry to hear your visit didn’t meet your expectations. Your concerns about timing, communication, and follow-up are important, and we’re looking into them. Please reach out to Maricela Vera at Mvera@grandprairieford.com so we can discuss this further. We appreciate your patience and the chance to address this.
Sold me a broken vehicle. The are taking steps to rectify the issue however it is unresolved at this time, so I cannot rate higher
Business response:
Thank you for sharing your experience. We understand how discouraging it is to discover concerns with a recent purchase, and we appreciate your patience as the team continues working through the situation with you. Your feedback is important, and it helps us ensure we’re providing the level of follow-through customers should expect while a matter is being addressed. If you need any updates or have questions along the way, please reach out to Melissa Perry at 855-971-6306.
Buying a vehicle online requires trust, honesty, and transparency from the dealership. Unfortunately, that was not my experience. From start to finish, this process revealed a clear lack of integrity, poor communication, and disregard for customer satisfaction. When the vehicle arrived, the windshield had two large cracks that had already started running, forcing me to replace it immediately at my own expense. The transport company provided photographic proof that the damage existed before the vehicle ever left the dealershi... read more
Sold me a Certified truck with the pitman arm falling off. Hasn't even been 2 weeks yet
Business response:
We are concerned to hear about the issue you experienced with your certified truck, and we understand your frustration. This situation is not the quality experience we strive to provide our customers. Your feedback is invaluable to us as we work to ensure all certified vehicles meet our standards before delivery. Please contact Maricela Vera at Mvera@grandprairieford.com so we can address this matter promptly and work toward a resolution.
I bought a 2022 F250. There was some issues with the truck. Truck has issues
Business response:
Your feedback is important to us, and we understand your frustration. We are sorry to hear that you feel this way about the condition of your vehicle. We take your feedback seriously and want to make sure these concerns are properly addressed. Please contact Maricela Vera at Mvera@grandprairieford.com so we can work together to resolve the issues and improve your experience with us.
Made contact with the dealership and on initial quote over $3k in undisclosed things were added to the truck, including me paying for the “reconditioning” of the truck they bought from someone else. That’s a first to me. In spite I drove over 3 hours to look at and drive. The truck was nice but had undisclosed damage that was found in inspection. We spent some time haggling on the price and got close. The salesman’s closing line when I was wavering because of the price and add-ons was “we’ve already run your credit with seve... read more
Business response:
We are concerned to hear about the challenges you experienced during your visit. We understand your frustration, as the situation you've described is not reflective of the smooth experience we strive to provide every customer. While we are pleased that you are happy with your truck, we understand that the process itself fell short of your expectations. Your feedback helps us identify areas where we can work to improve our communication and processes. Please contact Maricela Vera at Mvera@grandprairieford.com so we can discus... read more
Classic hidden fees dealer be aware of that. They will force you to buy unwanted accessories. Besides de fact that they overpriced those accessories. They pressure me to buy something that I don’t need, made feel uncomfortable, I went for a car not for accessories. at this point I don’t know how much cost what. Window tints 479 and 1000$ on wheel nuts and door edge guard? Besides the fact that at the end of the deal they “accidentally” increase my monthly payment $73 by accident.
Business response:
Thank you for bringing this to our attention. We understand your frustration, and we take situations like this seriously. Please contact Maricela Vera at Mvera@grandprairieford.com so we can review your experience and work toward a resolution that addresses your concerns.
Jorge was great, he dropped off my car, and picked up the trade in. The car had bottles under the seats. There was suppose to be a full tank of gas but it wasn't, because he dropped it off that Friday, it was not moved until Monday. So if they did it must have a gas leak. But it's all good.
Business response:
We are disappointed to hear about the issues you experienced with your vehicle delivery. While we appreciate your positive feedback about Jorge's delivery and pickup service, we recognize that the overall experience did not meet your expectations. We value your understanding and would like the opportunity to address these concerns directly. Please contact Maricela Vera at Mvera@grandprairieford.com so we can discuss your experience further.
Everything seemed great and they worked with me until the second I signed my contract. Prior to financing, I was told the vehicle would be at the dealership by the time I'm done financing. 45 minutes after I finish, I'm finally told that they won't have the vehicle that I ALREADY paid for until tomorrow. So I tell them I will be back at 3:30 the next day. I arrive at 3:25 and my salesperson and finance person are not here and the vehicle is "still being detailed." It seems that as soon as I sign paperwork and pay them, they ... read more
Business response:
We are sorry to hear that you feel this way about your recent experience. We understand your frustration. Your experience does not reflect the level of service we strive to provide, and we take your concerns seriously. Please contact Maricela Vera at Mvera@grandprairieford.com so we can discuss your experience directly and work toward a resolution.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.4 star rating with 11,941 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.