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Harris Vacations
- Vacation Rentals
- Gulf Shores, AL
About this business
Location details
769 Commerce Drive, Gulf Shores, AL, 36542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
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They cancelled our booking said we did. Will not return e mails and do not have a working phone to contact. I think this is a scam
Business response:
Hi Sean, I have not been able to locate your name in our system as having a reservation. Please call us at (877) 312-1138 and we would be happy to assist you.
We booked A family vacation and upon arrival the house had a leak and no hot water. We found the leak upon arrival to the house and notified Harris Vacation Rentals and they did NOT want to comp or refund any money and did NOT want to assist in finding accommodations. I had to be very demanding as I had purchased trip insurance on our part in case we could not make it, but the company had no intentions of making anything right on their part. I had to call them as they wanted to communicate via text message. Finally I called ... read more
We've stayed with Harris Properties 5 times at this point as a family. I hate to see this come to an end because of customer service seeming to go by the wayside (as it seems to with everyone). We signed the paperwork for the stay and paid ½ as a deposit. We got a receipt for the payment and the receipt clearly stated that the 2nd half would be due (30 DAYS) prior to arrival. I got an email 60 days prior to arrival stating that the 2nd half had been charged! I immediately sent an response asking why as both the 1st and 2nd ... read more
Business response:
Hello Belinda. Harris Vacations recently changed our payment plan and refund policy to provide more flexibility to our guests. The rental agreement and payment schedule did reflect the 60 day final payment due date, however, there was a sentence that remained on a landing page that did reflect the previous payment policy of the 30 day final payment. That has since been corrected and we do apologize for any confusion. We offered and will gladly extend your final payment due date to 30 days prior to arrival. Guest satisfactio... read more
Elevator didn’t work upon arrival. Repairs took 12 hrs on day 3 and part of day 4 of our 7 days. A/C on 1st floor was out. Wi-Fi didn’t work. Half of the TV’s weren’t working. And all that this rental company offered was a discount for an additional day and “aren’t you happy that the elevator is being repaired” when we had to deal with the repair people for about 16hours hammering and blocking the driveway. Will never use this company again.
Business response:
Vickie, I apologize for the inconveniences during your stay. We were unable to reach out to you directly as you are not the reservation holder. I did however speak with her yesterday in length and reassured her that we are extremely sorry for the issues you have mentioned. She stated that she understood sometimes things are out of our control but appreciated the call and apology. We strive for 100% satisfaction here at Harris Vacation Rentals and try to resolve any and all issues as fast as possible. The elevator repair wa... read more
We had booked a house for a 2 night stay,Thursday and Friday night. On Wednesday we got a call from Harris to say our booking had had to be cancelled due to damage caused by the previous tenant. We had been very careful choosing the house as we wanted one right on the beach.The only thing they could offer was not on the beach but so many rows back which wasn't what we had planned. I can't tell you how disappointed we are. After an 8 drive to get here having to turn round and go home is really sad. Harris Vacations did apolo... read more
RecommendedHarris vacation rentals did a great job of trying to take care of the issue at Lazy Latitude. The moment we opened the door and walked in the offensive smell was overwhelming as though it was mold being camouflaged with febreeze. On the third day of our 5 day stay they brought us an air purifier that somewhat helped. They tried their best to take care of the issue. I developed a cough and sinus pain from the smell and and still dealing with it. If you are sensitive to smell, this house may not be the best choice.
Business response:
We are so sorry this happened Erin and we are happy to hear our staff was attentive to your concerns, a follow up work order has been placed.
We stayed in “brighter outlook1” It was a decent house with lots of room however it needs some attention. Housekeeping and Harris themselves are slacking. We arrived 8/14 @6pm and couldn’t access our house bc of the lock pad. I called Harris multiple times and text them. @ 8:37am 8/15 they finally sent a text to make sure we got in. So basically if my brother in law wouldn’t have discovered the connection issue we would have had to find somewhere else to sleep the first night. So I was unimpressed right from the start. D... read more
Frequently asked questions about Harris Vacations
How is Harris Vacations rated?
Harris Vacations has a 4.7 star rating with 2,394 reviews.
When is Harris Vacations open?
Harris Vacations is closed now. It will open at 8:00 a.m.