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Harris Vacations
- Vacation Rentals
- Gulf Shores, AL
About this business
Location details
769 Commerce Drive, Gulf Shores, AL, 36542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
This place sucks!! We booked two different houses in July and they canceled both times.. Do not recommend now we can’t go on the fourth of July!!!!!!!!!!!
Business response:
Mark, you are correct. There has also been a huge problem with getting supplies like lumber, appliances and windows ect. Unfortunately the culmination of Covid and Sally have made things difficult. We do not like cancelling anyone and try our best to find another property or refund the guests.
RecommendedAfter a terrible experience with another rental company I called Maryellen at Harris and she made ALL my dreams come true with one of their rentals
Business response:
Thanks Barbara! We are so happy we could help! We look forward to hosting you!
you shouldn't have to prepay everything up front because your trip might get canceled do a do a hurricane and you won't recoup all of your money
Business response:
Andrew, unfortunately, the hurricane was out of our control and we are not able to stop the storms from coming to our area. We have processed refunds and sent guests who purchased travel insurance information regarding how to file a claim. This was an unfortunate event for our area and we are working to repair all of our rental properties as well as our personal properties to get our area ready for travelers. We are sorry your vacation was inconvenienced by the hurricane. There was nothing we could do to prevent this.
We book a rental on a Sunday, found out the weather was not going to be very good for the upcoming weekend and cancelled on Monday. The company took my whole $900.00 and would not refund any money at all. I can understand a $100 or $200 for cancelling, but my whole amount. Sounds like theft to me. please anyone who wants to contact me you can so I can tell you about this terrible experience. Tony Kirkland 706-580-9591
Business response:
Tony, our cancellation policy is clearly stated on our website and says that no cancellations or refunds will be given 24 hours after booking. You contacted us to cancel 48 hours after booking after agreeing to our terms and conditions. We can not cancel reservations due to bad weather. The house was still available for you to use. Unfortunately, we have no control over the weather and we can not take revenue from a property owner because of bad weather. Please call our office at 251-948-3018 if you would like to discuss fur... read more
After three attempts to reschedule my vacay, I hung up the phone flabbergasted. I was in no way trying to get money back or cancel, simply trying to reschedule due to this virus. she even checked the week I wanted to reschedule for..the same condo was in fact available..but still would not change my reservation date. she did say she has never dealt with something like this, well, neither have I. we also had a trip scheduled for SC...they actually called me to reschedule. the difference is as night and day, my first impressi... read more
Business response:
Lynn, we are allowing our guests to reschedule their reservations for dates checking in through May 29. Your reservation begins June 10 which falls outside of our current policy. As a small business, we are working to come up with solutions that are fair for both our property owners and our guests. At this time, we are taking this unprecedented situation day by day and making adjustments to our policies as we receive more information. Business pages are not able to delete reviews. Reviews must be deleted by the consumer. If ... read more
RecommendedIf you are in Divided by 4 house now, please contact me. The office is so swamped and I left something in that house. It’s all of my kiddos DVDs. They took it out of my bag without my knowledge and hid it in a drawer. Thank you thank you thank you. *****edited******it is now weeks after my departure and my kids DVDs are officially gone. This company ignored my requests to look for them for 3 days before they even attempted to look. Very disappointing that the next guests or cleaning crew appears to have taken the DVDs. I ... read more
Business response:
Thanks for your patience, Kinsey! We have a message with our cleaning company to thoroughly search for your DVDs once the current guest checks out. We will let you know just as soon as we have any information. We look forward to seeing you again soon!
REVIEW MORE TOWARDS SPECTRUM..BUT Harris involved as well. This was our 2nd time staying at the Beach Club. 1st time was fantastic...this time was a nightmare. Our arrival was 8/18/19. From the beginning...I booked this over 4 months ago through ourgulfreservations. We planned a shark fishing trip in Perdido for Saturday knowing we couldn't check in until Sunday. Saturday on our way to Perdido, from Ohio, I had to call and get our code for the door. Fine...not a big deal...but it really should have been provided to us alread... read more
Business response:
Nicky, we are beyond sorry you had so much difficulty! It is the goal of Harris Properties to make sure your vacation is a memorable one, not a bad one. We will be dealing with Spectrum in regards to the issues you had there. We do sincerely hope you can give us another chance to gain your trust back. Please contact us with anymore concerns or questions you may have regarding your stay. We hope you have a great Labor Day weekend!
Who is responsible for cleaning these properties? Harris properties management? Sheets stained with blood! The blanket for the fold out bed couch wasn’t even washed with blood? Dirt ? All over it ! Sheet was washed smelled like bleach but stained blood!!!! Gross
Business response:
Sarah, we are so sorry that you experienced these issues during your stay. We will address this with the cleaning company. We are looking to bring our cleaning in house instead of contracting these services out so that we have a better hold on these issues. This is in no way acceptable and we will have someone from our office reach out.
We are staying at a Harris Property in Fort Morgan for the weekend. I called to discuss the carport that was advertised in the property description but is blocked by a golf cart that is "for owner use only". I would recommend not advertising the carport or the owner(s) taking the cart with them. I was unfortunate enough to speak with Brittany and didn't get much of an answer. I also wanted to discuss what to do about not having a parking pass (the property office was closed when we arrived) and was concerned about everyo... read more
Business response:
Paul, My name is Melissa and I want to apologize that this has been your experience today. I have contacted the director of operations to look into this matter.
Frequently asked questions about Harris Vacations
How is Harris Vacations rated?
Harris Vacations has a 4.7 star rating with 2,456 reviews.
When is Harris Vacations open?
Harris Vacations is open now. It will close at 5:00 p.m.