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Harris Vacations
- Vacation Rentals
- Gulf Shores, AL
About this business
Location details
769 Commerce Drive, Gulf Shores, AL, 36542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
RecommendedWe rented “Coastal Sands” in Gulf Shores. As soon as we arrived at the property we were greeted by the cleaning company inspector who gave us a very quick walk through and left. As soon as he left the alarm system to the house started going off. We called Harris, who didn’t even know the house was equipped with an alarm. They sent maintenance out, but it took an hour. So we had to deal with the extremely loud noise and security from our neighborhood coming to investigate what was going on, for an hour. While waiting on maint... read more
What a disappointment. This house needs quite a bit of work done to make it worth what we paid to rent it. There’s significant water damage on the walls, with warped and peeling wood paneling. The ceilings are whitewashed pieces of plywood. I’m suspecting this was all part of a very low budget “renovation” after the hurricane, but it was very poorly done. The deck is missing several pieces of the railing The dryer is rusted inside and outside. When we arrived, it was clear the house hadn’t been thoroughly cleaned, as ... read more
Business response:
Hi Hannah! Which property are you staying at so we can let management know about this and address your concerns?
They let us know of construction next door. That’s fine. Had no idea out “private parking” was going to be dependent on if the construction crew next door left us a place to park. If we were lucky enough to park closer then we were blocked in and would have to search for someone to move their vehicles. As soon as they did they parked to where we had to park on the street. Contacted them several times. Was told they would contact contractor. Never got better. Do not recommend Fountain of Youth due to parking. Can only imagine... read more
Business response:
We apologize again and we now have the direct number for the contractor and he will stay on top of his crew.
This property management company literally e-mailed us yesterday, which is approximately 3 weeks before we had a three bedroom home with a 7 night stay booked AND paid in full to notify us that they have canceled our reservation due to incomplete repairs from Hurricane Sally 9 months ago. This home won’t be available until August. If we had known about a month earlier that home would be unavailable instead of 3 WEEKS before our week long scheduled vacation, then we could have easily booked another home. Of course, they i... read more
This place sucks!! We booked two different houses in July and they canceled both times.. Do not recommend now we can’t go on the fourth of July!!!!!!!!!!!
Business response:
Mark, you are correct. There has also been a huge problem with getting supplies like lumber, appliances and windows ect. Unfortunately the culmination of Covid and Sally have made things difficult. We do not like cancelling anyone and try our best to find another property or refund the guests.
RecommendedAfter a terrible experience with another rental company I called Maryellen at Harris and she made ALL my dreams come true with one of their rentals
Business response:
Thanks Barbara! We are so happy we could help! We look forward to hosting you!
you shouldn't have to prepay everything up front because your trip might get canceled do a do a hurricane and you won't recoup all of your money
Business response:
Andrew, unfortunately, the hurricane was out of our control and we are not able to stop the storms from coming to our area. We have processed refunds and sent guests who purchased travel insurance information regarding how to file a claim. This was an unfortunate event for our area and we are working to repair all of our rental properties as well as our personal properties to get our area ready for travelers. We are sorry your vacation was inconvenienced by the hurricane. There was nothing we could do to prevent this.
We book a rental on a Sunday, found out the weather was not going to be very good for the upcoming weekend and cancelled on Monday. The company took my whole $900.00 and would not refund any money at all. I can understand a $100 or $200 for cancelling, but my whole amount. Sounds like theft to me. please anyone who wants to contact me you can so I can tell you about this terrible experience. Tony Kirkland 706-580-9591
Business response:
Tony, our cancellation policy is clearly stated on our website and says that no cancellations or refunds will be given 24 hours after booking. You contacted us to cancel 48 hours after booking after agreeing to our terms and conditions. We can not cancel reservations due to bad weather. The house was still available for you to use. Unfortunately, we have no control over the weather and we can not take revenue from a property owner because of bad weather. Please call our office at 251-948-3018 if you would like to discuss fur... read more
After three attempts to reschedule my vacay, I hung up the phone flabbergasted. I was in no way trying to get money back or cancel, simply trying to reschedule due to this virus. she even checked the week I wanted to reschedule for..the same condo was in fact available..but still would not change my reservation date. she did say she has never dealt with something like this, well, neither have I. we also had a trip scheduled for SC...they actually called me to reschedule. the difference is as night and day, my first impressi... read more
Business response:
Lynn, we are allowing our guests to reschedule their reservations for dates checking in through May 29. Your reservation begins June 10 which falls outside of our current policy. As a small business, we are working to come up with solutions that are fair for both our property owners and our guests. At this time, we are taking this unprecedented situation day by day and making adjustments to our policies as we receive more information. Business pages are not able to delete reviews. Reviews must be deleted by the consumer. If ... read more
Frequently asked questions about Harris Vacations
How is Harris Vacations rated?
Harris Vacations has a 4.7 star rating with 2,394 reviews.
When is Harris Vacations open?
Harris Vacations is closed now. It will open at 8:00 a.m.