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Harris Vacations
- Vacation Rentals
- Gulf Shores, AL
About this business
Location details
769 Commerce Drive, Gulf Shores, AL, 36542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
We've stayed with Harris Properties 5 times at this point as a family. I hate to see this come to an end because of customer service seeming to go by the wayside (as it seems to with everyone). We signed the paperwork for the stay and paid ½ as a deposit. We got a receipt for the payment and the receipt clearly stated that the 2nd half would be due (30 DAYS) prior to arrival. I got an email 60 days prior to arrival stating that the 2nd half had been charged! I immediately sent an response asking why as both the 1st and 2nd ... read more
Business response:
Hello Belinda. Harris Vacations recently changed our payment plan and refund policy to provide more flexibility to our guests. The rental agreement and payment schedule did reflect the 60 day final payment due date, however, there was a sentence that remained on a landing page that did reflect the previous payment policy of the 30 day final payment. That has since been corrected and we do apologize for any confusion. We offered and will gladly extend your final payment due date to 30 days prior to arrival. Guest satisfactio... read more
Elevator didn’t work upon arrival. Repairs took 12 hrs on day 3 and part of day 4 of our 7 days. A/C on 1st floor was out. Wi-Fi didn’t work. Half of the TV’s weren’t working. And all that this rental company offered was a discount for an additional day and “aren’t you happy that the elevator is being repaired” when we had to deal with the repair people for about 16hours hammering and blocking the driveway. Will never use this company again.
Business response:
Vickie, I apologize for the inconveniences during your stay. We were unable to reach out to you directly as you are not the reservation holder. I did however speak with her yesterday in length and reassured her that we are extremely sorry for the issues you have mentioned. She stated that she understood sometimes things are out of our control but appreciated the call and apology. We strive for 100% satisfaction here at Harris Vacation Rentals and try to resolve any and all issues as fast as possible. The elevator repair wa... read more
We had booked a house for a 2 night stay,Thursday and Friday night. On Wednesday we got a call from Harris to say our booking had had to be cancelled due to damage caused by the previous tenant. We had been very careful choosing the house as we wanted one right on the beach.The only thing they could offer was not on the beach but so many rows back which wasn't what we had planned. I can't tell you how disappointed we are. After an 8 drive to get here having to turn round and go home is really sad. Harris Vacations did apolo... read more
RecommendedHarris vacation rentals did a great job of trying to take care of the issue at Lazy Latitude. The moment we opened the door and walked in the offensive smell was overwhelming as though it was mold being camouflaged with febreeze. On the third day of our 5 day stay they brought us an air purifier that somewhat helped. They tried their best to take care of the issue. I developed a cough and sinus pain from the smell and and still dealing with it. If you are sensitive to smell, this house may not be the best choice.
Business response:
We are so sorry this happened Erin and we are happy to hear our staff was attentive to your concerns, a follow up work order has been placed.
We stayed in “brighter outlook1” It was a decent house with lots of room however it needs some attention. Housekeeping and Harris themselves are slacking. We arrived 8/14 @6pm and couldn’t access our house bc of the lock pad. I called Harris multiple times and text them. @ 8:37am 8/15 they finally sent a text to make sure we got in. So basically if my brother in law wouldn’t have discovered the connection issue we would have had to find somewhere else to sleep the first night. So I was unimpressed right from the start. D... read more
RecommendedWe rented “Coastal Sands” in Gulf Shores. As soon as we arrived at the property we were greeted by the cleaning company inspector who gave us a very quick walk through and left. As soon as he left the alarm system to the house started going off. We called Harris, who didn’t even know the house was equipped with an alarm. They sent maintenance out, but it took an hour. So we had to deal with the extremely loud noise and security from our neighborhood coming to investigate what was going on, for an hour. While waiting on maint... read more
What a disappointment. This house needs quite a bit of work done to make it worth what we paid to rent it. There’s significant water damage on the walls, with warped and peeling wood paneling. The ceilings are whitewashed pieces of plywood. I’m suspecting this was all part of a very low budget “renovation” after the hurricane, but it was very poorly done. The deck is missing several pieces of the railing The dryer is rusted inside and outside. When we arrived, it was clear the house hadn’t been thoroughly cleaned, as ... read more
Business response:
Hi Hannah! Which property are you staying at so we can let management know about this and address your concerns?
They let us know of construction next door. That’s fine. Had no idea out “private parking” was going to be dependent on if the construction crew next door left us a place to park. If we were lucky enough to park closer then we were blocked in and would have to search for someone to move their vehicles. As soon as they did they parked to where we had to park on the street. Contacted them several times. Was told they would contact contractor. Never got better. Do not recommend Fountain of Youth due to parking. Can only imagine... read more
Business response:
We apologize again and we now have the direct number for the contractor and he will stay on top of his crew.
This property management company literally e-mailed us yesterday, which is approximately 3 weeks before we had a three bedroom home with a 7 night stay booked AND paid in full to notify us that they have canceled our reservation due to incomplete repairs from Hurricane Sally 9 months ago. This home won’t be available until August. If we had known about a month earlier that home would be unavailable instead of 3 WEEKS before our week long scheduled vacation, then we could have easily booked another home. Of course, they i... read more
Frequently asked questions about Harris Vacations
How is Harris Vacations rated?
Harris Vacations has a 4.7 star rating with 2,456 reviews.
When is Harris Vacations open?
Harris Vacations is open now. It will close at 5:00 p.m.