Headlight Revolution

Callie L. 

on Yelp

a year ago

I've been reaching out to customer service for over two weeks asking a few questions prior to buying a product. I've received no reply. I'll take my business elsewhere. I can see from these reviews that I've dodged a headache if I were to ever actually need anything from support. 

Kenneth K. 

on Yelp

a year ago

My wife ordered me the XBG Grill inserts for my F350 Platinum pickup for Christmas. Opened the package on Christmas day only to find out the package was sent without any of the mentioned included wiring so we cannot do the installation. Multiple phone calls and emails since 12/26 and they still cannot get this squared away! They get one more day to resolve this shitnanigan and I'm calling my CC company and stopping payment until they make it right! Absolutely the worst customer service experience ever. I will say there is on... read more

Michael A. 

on Yelp

a year ago

Avoid! read the other neg reviews. Bunch of scammers. Won't process refund even after being told it was approved. 6months and still waiting. 

John A. 

on Yelp

a year ago

A few years back I purchased quite a few items from Headlight Revolution and was very pleased with everything and then here we are today. I ordered a front signal and marker light kit about a month ago and within two weeks one of my signal bulbs started to act weird. I tried for a week to contact the company by phone with no luck. Called multiple times and left a callback number but no call back. I also sent an email and here we are a week later and no reply to that either. Buyer beware with this company. I will never ... read more

Dan N. 

on Yelp

a year ago

terrible customer service. I purchased a morimoto grill lights for my super duty both of their connectors failed and ruined a factory harness which I had to get replaced. this went on over four months period of time and no one would ever get back to me. Absolutely terrible. 

Carl G. 

on Yelp

a year ago

A few months ago I purchase a set of Headlight buckets for my 2006 Ford F250. The Alpha Rex Pro Series were a good fit with ease of installation, but these headlight provided less illumination than my factory headlights. I was told I could return them. The cost of shipping this return was $115.00 over and above the sale price of $401.25 with tax included. It has taken better than two weeks to get a response on my returned funds. After Speaking with Alpha Rex I was told that a full credit was returned to Headlight Revolut... read more

Damion B. 

on Yelp

a year ago

Do not order from this site! I placed an order for headlights for my truck, the option I selected for the right version defaulted back to the wrong one when I placed the order. In the email I received it stated cancel was possible through my account. I attempt to login and had to do 8 password resets before it actually let me in, after finally getting in, could not cancel the order through my account. Proceeded to call them, within an hour of placing the order, they said they had to contact Alpha Rex to "try" and request to ... read more

Steve K. 

on Yelp

a year ago

Customer service is non existent. Sent me a broken resister. Told them about it, do they say" we apologize". No, they say"send it back and we will check it". So I re soldered it myself. I didn't want to wait, I already had to buy a resister, to get the LED bulbs to work. 

Steve S. 

on Yelp

2 years ago

In 2021 I bought 2 low beam bulbs, 2 high beam bulbs, fog lamps and the extended boots for my F150 ($550). Installed, looked and worked great. 6 months later I noticed while rotating my tires that two of the boots had cracked and were falling off. They replaced them. Great so far. Fast forward to now in February 2024. Saw that the driver side low beam was really dim. The passenger side was dimmer then normal but not as bad. Removed tires and inspected. All 4 boots had cracked, two were severely cracked along the sid... read more