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Heartland Women's Healthcare
- Obstetricians & Gynecologists
- Wentzville, MO
About this business
Location details
1271 Wentzville Pkwy, Wentzville, MO, 63385, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First off, i don’t think it is necessary to send the god awful amount of notices and questionnaires out days and weeks before your scheduled appointment, much less make you do a virtual “check-in” days before your appointment. I got a notice when i made the appointment, a notice for a reminder 2 days after that, then a notice to do the questionnaire on updating your medical and personal information, then a notice telling me don’t forget to check in before your appointment, then 2 days before the appointment i got a notice as... read more
Business response:
Shelley, we appreciate your honest feedback. It sounds like parts of your experience fell short, and we’d like the chance to improve. Could you contact us at or (618) 997-5266 to share more about what would have made this a better visit?
I am sure they are fine, but not for me. I overheard other patients personal info while waiting in the room. I overheard a doctor discussing VERY personal information over the phone on the other side of my room. ( Couldn't take a patient because they dated her spouse...) Then, after having my problem minimized, I was told I would need to come back 3 separate times before we would probably know exactly what we now know. No possible plans outlined. Just 90 minutes of my time and copay monies lost. Like I said, they're not for ... read more
Business response:
Amanda... Our Practice Management reads all feedback and makes every effort to assist with issues offline out of respect for patient privacy. If we are unable to reach you, please contact us at (618) 997-5266 or send us an Athena portal message so we may reach you directly. The patient portal is secure and can be accessed through our website. Thank you for allowing us the opportunity to resolve your concerns.
I had some health concerns, the dr. I seen wouldn’t even let me finish and told me I needed to find a primary doctor. I either have someone holy crap wrong with my thyroid or my body is not producing something that’s messing up my thyroid. Either way she was short and didn’t seem like a carrying dr.
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
My original appointment was at 2:30pm, I had arrived at 2:33pm. I waited in the waiting room unseen for over an hour, once it was 3:35pm I asked if I would be seen soon since I had seen multiple people come in after me and go back and even leave. I was informed my appointment had been cancelled, they redid an appointment and I ended up being seen at 4:17pm. Absolutely unacceptable to wait almost 2hrs to be seen. There was even 2 different patients that had come out from being seen and on the way out stated it was insane I wa... read more
Business response:
Amie, thank you for taking the time to share your thoughts. We’re glad you provided details of your experience, and we’d love to learn more about what could have made it better. Please feel free to reach out to or (618) 997-5266 so we can address your concerns.
I went for a well woman visit and she asked some questions prescribed me something in return I was billed for an office visit when my well woman exams are covered at 100%. My Dr. retired which I was very sad to hear. I will not be returning if they do not fix the problem with their billing. I felt very uncomfortable with this Dr. not sure why or if it was just unfamiliar,
Business response:
Tammy... Our Practice Management reads all feedback and makes every effort to assist with issues offline out of respect for patient privacy. If we are unable to reach you, please contact us at (618) 997-5266 or send us an Athena portal message so we may reach you directly. The patient portal is secure and can be accessed through our website. Thank you for allowing us the opportunity to resolve your concerns.
The Doctors and nurses are so wonderful, but the receptionist I was so unfriendly
I've been going here for a year and have been using the same birth control for 6 years.. a birth control that I have to go pick up prior to the visit and now am get ads for causing brain tumors, etc. The last few times I've asked about this the nurses or whoever is seeing me has no idea. They also google my questions right in front of me.. I also had blood work done there and did not get my results for over 6 months until I asked for it. I honestly don't even know why it was drawn. Then when I asked to do another but this ti... read more
Business response:
Thank you for your feedback. It is greatly appreciated. Our team reads all reviews and welcomes any opportunity to better our patient experience. We would like to follow up directly. Management will make every effort to contact you. We also welcome a private and secure Athena portal message. This can be accessed through our website. Sincerely, Heartland Women's Healthcare
I wasn’t impressed. There was no real review of my medical history, I had doc they weren’t reviewed just criticized. I trust the doc I worked w for the last year, she changed my life, so to have someone just say all that was wrong, more tests is just not what I needed or wanted to hear. You can make valued suggestions or plans without doing a review or research. Just not a helpful experience.
Business response:
Thank you for taking the time to submit feedback. We take patient safety, satisfaction, and wellness very seriously. We are disappointed in the experience you have expressed and would appreciate it if we could talk this through offline. Our team will be reaching out. If we are not able to connect directly, please contact us at (618) 997-5266 or send us an Athena portal message to better assist in our investigation of this situation. Kindly, Heartland Women's Healthcare
No one told me they moved the office. Went to the old building to find a note on the door saying they moved. Fortunately I was early and could get there on time. There was a number on the door to call if I was going to be late. I called it. I have called it before. You DO NOT answer this phone. There is no way to call my doctor. I do Not like that. The new building looked like a converted warehouse.
Business response:
Thank you for taking the time to submit feedback. We take patient safety, satisfaction, and wellness very seriously. We are disappointed in the experience you have expressed and would appreciate it if we could talk this through offline. Our team will be reaching out. If we are not able to connect directly, please contact us at (618) 997-5266 or send us an Athena portal message to better assist in our investigation of this situation. Kindly, Heartland Women's Healthcare
Frequently asked questions about Heartland Women's Healthcare
How is Heartland Women's Healthcare rated?
Heartland Women's Healthcare has a 4.7 star rating with 1,044 reviews.
When is Heartland Women's Healthcare open?
Heartland Women's Healthcare is open now. It will close at 5:00 p.m.