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Heartland Women's Healthcare
- Obstetricians & Gynecologists
- Wentzville, MO
About this business
Location details
1271 Wentzville Pkwy, Wentzville, MO, 63385, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The NP was terse, rushed through the appointment, was not friendly, and spent very little time with me. She did not ask me any questions that I think would be normal during an examination where I specifically expressed concern for the symptoms that I was experiencing. In addition, the notes say I was screened for depression. Zero questions were asked about that and I didn’t mention it so I’m not sure where that came from. I am new to the area and was hoping to find a permanent provider. I was very disappointed. I will ... read more
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
I scheduled for a new patient visit and filled out all paperwork online. I did not think anything of the depression survey, but it was an entirely separate charge and never reviewed in the room. I feel that is an elective service that was presented as new patient paperwork online, and that is misleading. Include the survey in the new patient visit, or better communicate that it is another service and will be charged. The doctor was 30+min late into my room, and spent more time discussing birth control options than establishi... read more
Business response:
Thank you for your feedback. It is greatly appreciated. Our team reads all reviews and welcomes any opportunity to better our patient experience. We would like to follow up directly. Management will make every effort to contact you. We also welcome a private and secure Athena portal message. This can be accessed through our website. Sincerely, Heartland Women's Healthcare
Dr. sammon’s averages a 1 hour wait for her appointments. I’m pretty sure Ihave had to wait
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
After first visit,, that was fine,and having billed my mothers insurance,All fine Went for a second visit 2 months later,, that took two weeks to get,,,,they let us show up to the appointment to then let us know they no longer took her insurance!!!! A complete waist of time!!! they should have let us know before we showed up.
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
Bad feeling overall. Unwelcoming clinic atmosphere, assuming staff, mostly focused on natal care and so not a good place for young women, who have other health care needs. It would be better if the doctor had asked more open ended questions, instead of rattling off a million options that the patient has never heard of. Normal people do not understand medical terminology, like what compounds are within each medication. Normal people understand pills and shots. Normal people ask their patients what their name is before they as... read more
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
I was very dissatisfied with the nurse in the lab at my visit today. She has a major attitude. If she isn't able to have respect for the patients, then she needs to find somewhere else to work. Most people that work for Heartland are very friendly and truly seem to have a passion for what they do, but not her. I will not be returning to her specifically and I hope she doesn't have a job long there.
Business response:
Lauren... Our Practice Management reads all feedback and makes every effort to assist with issues offline out of respect for patient privacy. If we are unable to reach you, please contact us at (618) 997-5266 or send us an Athena portal message so we may reach you directly. The patient portal is secure and can be accessed through our website. Thank you for allowing us the opportunity to resolve your concerns.
I have been going to the wentzville location for 2 years +/-. This is the 3rd doctor I've had since I started. The lady they put in there now is awful! Very ignorant! I will find a new location before I go back. I let the receptionist know I didn't even want a followup appointment. She made me feel like I was in the wrong. I'm sorry, but when you go to the doctor it's for help. Not to be treated like crap.
Business response:
Hi Heather Lafser - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. Management makes every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
I had an appointment scheduled for 10 am and arrived at 9:45. I was not taken back into a room until 10:45. I was also told by the receptionist the reason that it was taking so long is because the practice took in too many walk ins and set them back. If I arrived at 10:45 for my 10am appointment I would have been rejected and had to reschedule. At this point why should I make an appointment at all if my time isn’t valued and you all value walk ins rather than people who try to help keep your “organized” schedule. I wish the ... read more
Business response:
Thank you for taking the time to submit feedback. We take patient safety, satisfaction, and wellness very seriously. We are disappointed in the experience you have expressed and would appreciate it if we could talk this through offline. Our team will be reaching out. If we are not able to connect directly, please contact us at (618) 997-5266 or send us an Athena portal message to better assist in our investigation of this situation. Kindly, Heartland Women's Healthcare
Be more considerate of the patients
Business response:
Hi Taylor Barton - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. Management makes every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
Frequently asked questions about Heartland Women's Healthcare
How is Heartland Women's Healthcare rated?
Heartland Women's Healthcare has a 4.7 star rating with 1,044 reviews.
When is Heartland Women's Healthcare open?
Heartland Women's Healthcare is open now. It will close at 5:00 p.m.